Aged Care Workforce Benchmarking

The second LASA Aged Care Workforce Benchmarking Survey (2022) is being conducted to support workforce planning for individual aged care organisations, and will provide meaningful data for workforce advocacy, policy development and strategies to drive a sustainable future for the aged care sector.

Since the inaugural Survey and Report was completed last year, long held concerns over workforce supply, retention, remuneration and planning have been compounded by the effects of the Covid-19 pandemic. Providers across the country have faced major workforce shortages through the summer, while staff burnout and people leaving the sector continue to be reported.  The Aged Care Workforce Benchmarking Report, as well as being a useful tool for your workforce planning, will provide the evidence needed to push for change post-Federal Election.

The Survey will collate information on:

  • Workforce information (demographics, wages for key roles and staffing costs)
  • Employee metrics (turnover, vacancy rates, absence rates, hours per client/resident)
  • Employee training, qualifications and costs

The Report will be released in July 2022 and will include analyses by residential and home care settings, by location and by organisation size to:

  • Provide insights into current and emerging workforce issues
  • Provide a benchmark for monitoring and managing impactful change in key areas for workforce planning
  • Provide year on year analysis to highlight emerging issues, which will help providers evaluate opportunities for improvement
  • Help highlight aged care sector performance, expectations and strengths
  • Support the sector to access better quality workforce data

The Report will be provided to the Australian Government and the de-identified dataset will become a vital tool for LASA’s advocacy efforts to deliver a workforce strategy for the future and call for more investment in aged care personnel.

The Report will not be published but will be available for purchase by aged care providers that register. The Report will be an essential tool for internal operations and reporting, workforce planning and strategic planning. There will also be an exclusive presentation of industry trends to participating organisations once the report is completed.

Why is it necessary?

Our sector needs a strong workforce strategy that will sustain anticipated growth, enable sector reform and support changing consumer expectations. Providers need this important workforce data to be able to better plan and manage their workforce now and into the future.

Workforce issues and challenges consistently rate as one of the top three macro areas of concern for aged care providers. Issues such as rostering, absenteeism, training costs, pay rates, turnover rates and fostering leadership impact day-to-day operations and the quality of care provided.

The Aged Care Royal Commission noted the absence of workforce data on the aged care sector. In A Matter of Care: Australia’s Aged Care Workforce Strategy released in 2018, there was also reference to the absence of and the need for workforce benchmarking information.

Having a meaningful set of data is essential for highlighting the status of the aged care workforce and the challenges that face the secotr, and will inform LASA’s advocacy efforts on behalf of all aged care providers.

Why now?

We are living through a fundamental once-in-a-generation transformation in aged care. There are many workforce pressures that have been exacerbated by the COVID-19 pandemic that are significantly impacting on providers. Having this up to date workforce benchmarking information available will enable those who have access to it a much better understanding of how their organisation compares to others in the sector.

In addition to this, with the Aged Care Royal Commission Final Report recommendations continuing to be part of public discussion and a raised awareness of the importance of aged care as a result of COVID-19, there has never been a better time to advocate for a better deal for the aged care sector – to support our providers, our workforce, our older people, and the evolution of aged care in Australia. The de-identified information that LASA will have access to from the Report will be highly useful in our advocacy activities.

How do I find out more?

If you would like further information, please email workforcebenchmark@lasa.asn.au or Download the Flyer. 

Workforce in crisis