Aged Care Workforce Benchmarking

What is it?

Aged Care Workforce Benchmarking is a vital project for the age services industry. The Aged Care Workforce Benchmarking Survey will collect insights to support workforce planning and marketing for individual organisations in the age services industry, while providing meaningful data for workforce advocacy, policy development and strategies to drive a sustainable future for the age services industry. The Aged Care Workforce Benchmarking Report arising from the survey will be a valuable must-have for aged care providers.

Who is involved?

LASA has partnered with Mercer and Marsh to give you the opportunity to be involved in this important collection of workforce data.

What is the process?

Participating aged care providers will complete the Aged Care Workforce Benchmarking Survey. The Survey questions are designed to collect data that will highlight the challenges of securing an appropriately trained and effective workforce, retaining staff and maintaining staffing levels. The data will also provide a snapshot of workforce today, to use as a benchmark for future studies. The data will then be analysed and presented in the Aged Care Workforce Benchmarking Report.

What are the key dates?

NOWRegistrations open
15 February 2021Survey opens
12 March 2021Survey closes
18 May 2021Reports available (invoices issued)
TBAParticipant-only webinar on findings

What do I need to do?

There are 2 ways to participate:

  1. Undertake the Survey and receive your exclusive copy of the Aged Care Workforce Benchmarking Report for the participant rate of $990 (inc GST). Non-participants can purchase the report for twice the participant rate ($1,980 inc GST).
  2. Undertake the Survey, receive your exclusive copy of the Aged Care Workforce Benchmarking Report and an Individual Report comparing your organisation against the benchmarks for $1,485 (inc GST).

Note: there is no up-front cost. Your invoice will be issued after Reports are sent.

What data will the survey capture?

The Survey seeks to build a comprehensive understanding of a range of workforce information and issues, including demographics, wages and staffing costs, employee metrics (turnover, vacancy rates, absence rates, hours per client/resident), training and qualifications (and cost), and other data such as incidents reported.

What is the outcome?

The data from the Survey will be de-identified, collated and analysed to inform a final report – the Aged Care Workforce Benchmarking Report – the first of a biannual benchmarking series. The Report will include a break down in analyses by residential and home care settings, by location and by organisation size.

The data will:

  • Provide insights into current and emerging workforce issues
  • Provide a benchmark for monitoring and managing impactful change
  • Help highlight industry performance, expectations and strengths
  • Help evaluate opportunities for improvement
  • Support the industry to access better quality industry data

The Report will be provided to the Australian Government and the dataset will become a vital tool for LASA’s advocacy efforts to deliver a workforce strategy for the future, and call for more investment in aged care personnel.

What about benchmarking for individual organisations?

Participants will receive an exclusive copy of the Report and can also opt to receive an Individual Report with specific metrics related to their organisation, which will provide key insights into workforce performance and compare them against industry benchmarks. These Reports will be an essential tool for internal operations and reporting, workforce planning, marketing and strategic planning.

Why is it necessary?

Our industry needs a strong workforce strategy that will sustain anticipated growth, enable sector reform and support changing consumer expectations.

Workforce issues and challenges consistently rate as one of the top three macro areas of concern for aged care providers. Issues such as rostering, sick leave, training, pay rates, turnover rates and fostering leadership impact day-to-day operations and the quality of care provided.

While the Aged Care Royal Commission enquired into workforce issues, it did not seek to obtain hard data and noted the absence of this. In A Matter of Care: Australia’s Aged Care Workforce Strategy released in 2018, there is repeated reference to the absence of and the need for workforce benchmarking information.

Having a meaningful set of data is essential for highlighting the status of the aged care workforce and the challenges that face the industry, and will inform LASA’s advocacy efforts on behalf of all age services providers.

Why now?

We are living through a fundamental once-in-a-generation transformation in age services. With the Aged Care Royal Commission handing down its findings and a raised awareness of the importance of aged care as a result of COVID-19, there has never been a better time to advocate for a better deal for the age services industry – to support our providers, our workforce, our older people, and the evolution of aged care in Australia.

Workforce in crisis

Why should I participate?

Workforce challenges are an industry-wide issue, which can impact care levels, community perception, staff morale, staff retention, occupancy levels and revenue.

To plan properly for the future, we need to ensure we maximise our dataset. Each survey completed by an aged care provider will make an enormous difference to what we can achieve together for our industry.

It is important we obtain data across a range of service providers from regional, remote and urban areas. By participating, you also get exclusive access to the Report, with the option to receive an Individual Report.

Do I need to be a LASA Member?

We are calling on all residential care and home care providers across Australia to complete the Survey. For the Report to be meaningful and act as a useful tool to influence Government, we need as many aged care organisations as possible to participate. The more data we have, the stronger our voice.

Will the Report be publicly available?

The Aged Care Workforce Benchmarking Report will not be published in its entirety and will only be made available in full to the Australian Government and to aged care providers that have chosen to participate, either by completing the Survey or by purchasing the Report.

Where do I find more information?

If you would like further information, please email or download the flyer to share within your organisation and across your networks.

Join us in this exciting opportunity to inform age services reform.