Royal Commission Session
Dr Nicky Howe, CEO, Southcare

Mentoring and Coaching
Samantha Bowen, Principal Advisor Next Gen, LASA

Measuring Consumer Experience
Tracey Duke, Principal Consultant Residential Aged Care, LASA

CX/EX – Customer & Employee Experience Damir Kucan, General Manager Human Resources, Crown Perth 

Building Our Tribes: Keeping all Leaders Engaged
Samantha Bowen, Principal Advisor Next Gen, LASA

Introduction of new legislation in WA
Penny Lipscombe, Director Legislation and Policy, Consumer Protection Division, Department of Mines, Industry Regulation and Safety

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LGBTI  in aged care
June Lowe, Chair, GRAI (Gay Rights in Aging) 

Advance Care Planning
Lana Glogowski, CEO Palliative Care WA

Charter of Aged Care Rights: An Open Conversation
Sharyn McIlwain, Principal Advisor Residential Aged Care LASA and Troy Speirs, Principal Advisor Home Care, LASA

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Integration of RC,RL & HC
Stephen Kenny, Oz Seniors