Subject Matter Experts

Improve your business performance and sustainability, minimise risk to your organisation and reduce your costs by accessing expert advice from LASA. Our dedicated team of professionals can provide one-to-one support across all aspects of residential care, home care and retirement living/seniors housing for single-site and multi-site operators.

With state-based offices as well as our national office in Canberra, our experts understand your local issues as well as big picture policy. For more information or to access support please phone 1300 111 636 or email members@lasa.asn.au

I cannot commend highly enough the professional advice and support that we receive.

Without fault, it has always been dependable and consistent.”

Liberty Community Connect - QLD
Tracey Duke

Tracey Duke

Residential Care

QLD-NSW-TAS-ACT

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Tracey is a Registered Nurse with a Bachelor of Nursing, Post Graduate Certificate in Intensive Care, Graduate Diploma Business (Management), Master of Business Administration and a Diploma with Company Directors. She has over 30 years experience in the health sector and in private and not-for-profit aged care. Tracey is an active member of the Australian College of Nursing. Her background includes Adjunct Professorial Appointment to the School of Nursing and Midwifery Griffith University; participation on the Griffith and Australian Catholic University Bachelor of Nursing Advisory Committees; the QLD State-wide General Medical Clinical Network, QLD State-wide Clinical Handover Reference Group, the Corporate Services Committee for Queensland Nursing Council and the Australian Institute of Company Directors.

Cheryl Edwards

Cheryl Edwards

Residential Care

SA-NT-WA-VIC

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Cheryl has 35 years experience in Residential Aged Care Management and has worked in both corporate and operational roles. She has worked for smaller and larger providers in both the private and not for profit sectors. Cheryl is a Registered Nurse who also holds qualifications in Management, Work Health & Safety and Workplace Trainer and Assessor. She is a Myers Briggs practitioner and has facilitated leadership development programs. Cheryl has mentoring and coaching skills and is passionate about people, particularly the aged.

Jane Floyd

Jane Floyd

Home Care

QLD/NSW/ACT/VIC/TAS

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Jane is a specialist in community engagement, customer experience, sales and marketing functions. To date her career has largely been in customer services arenas across the government, not for profit and corporate sectors. Jane has valuable experience in understanding the health and community care systems and reforms. Her experience includes research to inform and evaluate policy and programs, commercial and social (change) marketing research and analysis, integrated campaign development and implementation, and extensive consumer and stakeholder engagement. Her professional range covers hands on project delivery through to Board-level influence.

Tania Saggers-Clarke

Tania Saggers-Clarke

Home Care

SA/NT/WA

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Tania has eight years’ experience in the aged care, community care and disability sectors in the not-for-profit sector, where she has held senior and executive management roles in WA. Tania holds qualifications in Business Management, Occupational Health and Safety, Human Resources, Governance and Risk Management and Quality Auditing. She holds professional memberships with Exemplar Global – ISO Quality Management Systems, Governance Institute of Australia and Association of Consultants in Access. Tania is passionate about her community and is a member of Ellenbrook Chamber of Commerce & Communities and Midland Chamber of Commerce. 

Paul Murphy

Paul Murphy

Retirement Living & Seniors Housing

National

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Paul is the Principal Advisor for Retirement Living & Seniors Housing with Leading Age Services Australia (LASA). Paul advises retirement village and seniors housing operators on compliance, legislative interpretation, policy and advocacy, financial models, contracts and training encompassing the customer experience. He has over 13 years’ experience operating Aged Care and Retirement Living in Australia. Paul has qualifications in Aged & Disability Services; a Master’s Degree in Human Resource Management & Industrial Relations; is a Graduate of the Australian Institute of Company Directors (GAICD); an advanced Graduate of the Australian Institute of Superannuation Trustees (GAIST.Adv) and an experienced Company Director with over 14 years’ service on boards in the education, aged care and financial services sectors including 7 years as a Superannuation Trustee Director. Paul is currently a Director for Benevolent Living.

It’s really nice to know that someone has your back.

and is that second pair of eyes in helping negotiate the rapidity of change in the sector.”

Southern Cross Care - QLD