Royal Commission into Aged Care Quality and Safety

The Royal Commission has extended public submissions to 31 July 2020 but this is under continual review in the light of the COVID-19 pandemic.

A call for submissions into the handling of the COVID-19 pandemic has been added the lines of inquiry.

The Royal Commission into Aged Care Quality and Safety has published its Interim Report. The final report is due by 12 November 2020.

The Commissioners are the Honourable Tony Pagone QC and Lynelle Briggs AO. The late Honourable Richard Tracey AM RFD QC was previously a Commissioner.

Hearings are streamed live and daily transcripts transcripts are published of proceedings. The location of each hearing will be announced as arrangements are finalised.

2020 Hearings

Workshop (Adelaide) 10-11 February focused on aged care system redesign.

Adelaide 3 – 21 February 2020 inquired into staffing numbers and mix, terms and conditions of employment, workforce planning and the role of the Commonwealth, education and training of the workforce and registration of personal care workers. Senior Counsel presented Submissions on the future of the aged care workforce on which comments are sought by 13 March 2020.

 Adelaide 4 – 4 March 2020:  submissions from Senior Counsel Assisting, Peter Gray QC, on aged care program redesign will be presented.

Hearings for 2020 will resume in July but will be closed to the public. Hearings will be live streamed.

Melbourne 4 will inquire into how mental health, oral health and allied health care could be improved for people accessing aged care services.

A number of Background Papers have been published. The Royal Commission is progressively publishing a selection of submissions it has received.  

The Royal Commission has indicated it will publish further research and consultation papers. The first of these is Financing Aged Care on which comments are sought by 4 August 2020.

LASA Member Support Services

LASA has partnered with our vast Affiliate network to provide Members with high-level support and advice to successfully navigate the Royal Commission process.

As your peak body we are providing Members with relevant and timely information and insights, and industry-specific expertise and services.

Across the full spectrum of legal, governance and risk, finance, media and public relations, employee relations, accreditation, and peer support, LASA and our Affiliates are here for you.

To discuss your needs, contact the relevant LASA Advisors or Affiliates listed in our Royal Commission Directory of Support Services.

For further information contact LASA Aged Care Royal Commission Project Coordinator Jane Bacot-Kilpatrick via


2019 Hearings

Adelaide 1 (11-22 February) explored perspectives on the aged care system.

Adelaide 2 (18-22 March) considered aged care in the home.

Sydney (6-17 May) considered residential care, with a focus on people living with dementia.

Broome (17-19 June) considered access and inclusion, with a focus on Aboriginal and Torres Strait Islander people.

Perth (24-28 June) inquired into person-centred care and palliative care.

Darwin (8-12 July) and Cairns (15-17 July) looked into care, access and quality of life.

Mildura (29-31 July) looked at the needs of family, informal and unpaid carers, support services for carers and respite care.

Brisbane (5-9 August) inquired into the regulation of aged care, with a focus on quality, safety and the current regulatory system.

Melbourne 1 (9-11 and 13 September) inquired into younger people in residential care, including impact, drivers and appropriateness of allocation policy, and supporting young people to leave residential care.

Melbourne 2 (7-9 and 11 October) inquired into diversity, including culturally and linguistically diverse people, LGBTI people, Aboriginal and Torres Strait Islander people, care leavers, veterans, and the homeless or those at risk of homelessness.

14-18 October – Melbourne 3 inquired into the aged care workforce, with a focus on how to enhance capacity and make the sector a more attractive and rewarding place to work.

Mudgee (4-6 November) inquired into the provision of aged care in regional areas, including Multi-Purpose Services,with a particular focus on services in the Mudgee region.

Hobart (11-15 November) inquired into the operations of selected approved residential aged care providers.

Canberra (9-13 December) inquired into the interfaces between the aged care system and the health system, including both Commonwealth and state/territory programs, and whether older people, particularly those living in residential care facilities, can access the health services they need as they age.

Working in aged care can be challenging at the best of times.

Through the Royal Commission reporting, dissection, interpretation, lobbying, advocacy and relay of information, LASA has been invaluable. LASA has been our compass whilst navigating through the uncharted seas of late whilst reminding us that together we continue to achieve great success in providing quality aged care.”

Cooinda - QLD