Join us at our Roadmap to Reform online conference for an exceptional opportunity to participate in the transformation of our age services industry, and understand what the road ahead looks like for you. We have dissected the Final Report from the Royal Commission into Aged Care Quality and Safety, we have called for more support for providers and consumers to effect change, and we have seen the Australian Government respond with a $17.7 billion commitment to aged care in the 2021 Budget. Now is the time for a whole-of-industry response, with a clearly articulated plan for the way forward.


We want an aged care system that is effective, compassionate, safe, responsive, accessible, consumer-centred and fit-for-purpose. We have funding allocated to support once-in-a-generation change. The question is: what will implementation look like? It is not just up to Government, it is up to us as an industry to inform change, and create a system that is both sustainable and consistent with consumer demand. Roadmap to Reform is your opportunity to connect with industry thought-leaders and decision-makers to discuss and debate the way forward. The views expressed during Roadmap to Reform will also help inform LASA’s ongoing advocacy efforts.


*Please note the below times are in AEST*

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Session Title


9.30am – 10.30am


Check In & Introductory Video
(Instructions on how to navigate the virtual portal)

10.25am – 10.29am


Opening & Welcome

MC: Jane Bacot-Kilpatrick, Executive Officer, LASA

10.30am – 11.09am


Consumer Panel Session

Older Australians want to have a say in the transformation of our aged care system. Understanding their point of view means being able to shape a better ageing experience, as well as gain a competitive edge with best-in-class service.

Facilitator: Craig Gear, CEO, OPAN
OPAN National Older Persons Reference Group:
Danijela Hlis
Lesley Forster
Lynda Henderson
Mona Orszulak
Val Fell

11.12am – 11.20am


The Government Vision
 It has never been more important to understand the implications of the Government’s vision for aged care reform, to ensure your operations remain robust, sustainable and compliant. Don’t miss your opportunity to hear directly from our Minister for Health and Aged Care

The Hon Greg Hunt MP
Minister for Health and Aged Care

11.23am – 12.00pm


LASA’s Reform Overview
Through LASA’s close relationship with providers and Government, and our intricate knowledge of the Aged Care Royal Commission’s recommendations and Budget initiatives, we have distilled the key challenges, opportunities and delivery targets that will meet our industry’s obligations to older Australians and determine our sustainability.

Sean Rooney, CEO LASA

12.03pm – 12.27pm


A practical guide to understanding the Royal Commission Recommendations – What to do next
An interactive exploration of the Royal Commission Recommendations and the Federal Government’s response, and what aged care service providers can do to prepare for the changes that are coming to the sector. Fahim Khondaker led BDO’s engagement with the Aged Care Royal Commission and presented as an expert witness at the Royal Commission’s hearing.

Fahim Khondaker, Partner, BDO

12.30pm – 1.03pm

Redesigning the Aged Care System
This session will discuss the key elements of the system re-design announced as part of the Government response to the Royal Commission, with a focus on funding, institutional and program design. What are the key elements of the aged care reform agenda? What do we need to resolve? What are the risks? Find out the view from Department of Health on these crucial questions.

Tim Hicks, General Manager Policy & Advocacy, LASA
Dr Nick Hartland, First Assistant Secretary, Home and Residential Division, Ageing and Aged Care Group, Department of Health

1.03pm – 1.18pm

Break in Proceedings

1.21pm – 1.58pm


Workforce – A conversation
An increase in care hours, more Home Care Packages, greater demand for aged care due to an ageing population—along with an ageing aged care workforce and fewer staff due to COVID-19—makes workforce a vital conversation for all providers.

Merlin Kong, Interim Director, Centre for Workforce Development & Innovation
Professor John Pollaers OAM, CEO & Founder, LEEF


Concurrent Sessions


2.03pm –   2.51pm


Concurrent 1 – Residential Care Reform Panel Session
We know residential aged care needs an overhaul. What are the key actions that operators need to take now, to ensure they remain compliant, offer a best-in-class ageing experience, and retain and attract both residents and quality staff? How are residential aged care providers innovating?

Facilitator: Kerri Rivett, CEO, Royal Freemasons
Peter Williams, CEO, One Care Tasmania
Warren Ortmann, General Manager Corporate Services, Life Care
Amanda McNamara, Director of Corporate Services, Maurice Zeffert Home

2.03pm –   2.51pm


Concurrent 2 – Home Care Reform Panel Session
Ageing in place is the choice of most Australians, and the Government is releasing more Home Care Packages to support this. What does the home care sector need to do, to prepare for this expansion? How can we boost the quality of our service? How do we cater to marginalised or special needs groups?

Facilitator: David Panter, CEO, ECH Inc
Martin Warner, CEO,Home Instead Senior Care
Jason Howie, CEO, Kincare
Michelle Jenkins, CEO Community Vision

2.03pm –   2.51pm


Concurrent 3 – Retirement Living & Seniors Housing Reform Panel
There has never been a more exciting time for retirement living operators. From multi-care offerings to the inclusion of Home Care Packages, there are opportunities for the taking.

Facilitator: Robert Orie, CEO, Montefiore
Johannes Brockhaus, CEO, Buckland
Phillip Wohlers, CEO, Old Colonists Association Victoria
Beverly Smith, EGM Residential Communities, Australian Unity

2.54pm – 3.44pm


Quality Panel Session
Quality care was a key theme of the Aged Care Royal Commission. Reform is critical for providers to remain viable. This is your opportunity to hear directly from the regulatory authority.

Facilitator: Tim Hicks, General Manager Policy & Advocacy, LASA
Janet Anderson, Aged Care Quality and Safety Commissioner
Sharon Blackburn CBE, Executive Director, Ballycara
Lee Martin, CEO, Tanunda Lutheran Home

3.47pm – 4.21pm


A Consumer-Centric System – Conversation
A consumer-centric aged care system is more than just asking residents their food or lifestyle preferences. It is about truly engaging older people in their senior years, and giving them a voice in every aspect of not just their own lives, but the world that surrounds them.

Sean Rooney, CEO, LASA
Ian Yates AM, CEO, COTA

4.24pm – 5.22pm


System Settings Panel Session
What systems need to change in order for our industry to overcome the challenges of today and meet the demands of tomorrow? What about human rights, funding and policy changes? This is an opportunity to have your questions answered.

Facilitator: Tim Hicks, General Manager Policy & Advocacy, LASA
Professor Kathy Eagar, Director AHSRI, University of Wollongong
Professor Joseph Ibrahim, Head of Health Law and Ageing Research, Monash University
Professor Hal Swerissen, Grattan Institute

5.25pm – 5.40pm


LASA Actions to move forward
LASA is the largest age services industry body in Australia. We continue to advocate for providers, in order that you can offer an outstanding ageing experience to older Australians. Find out what our key steps will be, and offer your suggestions, so we can continue to be a strong voice and helping hand to all providers of aged care.

Sean Rooney, CEO, LASA



Forum Close
Delegates will be able to remain on the platform to network & watch sessions on demand




Each delegate will require their own individual registration and will receive a unique login to the online portal which is only valid for use on one device at a time. The online conference platform is simple to use and allows you to access presentations, one to one meetings, and connect with your colleagues in the meeting hub. There will also be live support available for the duration of the forum should you have any questions.