The LASA Retirement Village Manager of the Year award aims to promote and recognise excellence across the diverse and dynamic files of endeavour in the retirement living industry. This award celebrates the passion and achievements of those individuals who continually maintain high standards in customer service, sales and marketing, complaints and dispute resolution and robust operational management processes across their retirement community.

This award will also highlight the important role that retirement communities play in providing affordable, age appropriate housing and vibrant social and community services for senior Australians. This Award was judged at a national level with our judges noting that this year it was difficult to determine a winner from an outstanding field of nominees.

Congratulations to our 2019 Retirement Village Manager of the Year Finalists


Jack Greathead, Village Manger  Wesley Mission Queenslands Wheller on the Park

Deborah Luscombe, Retirement Village Manager of Australian Unity Mt Eymard Retirement Community

Jessica Madden,    Operations Manager,       De Paul Manor Estate on the Gold Coast


Vanessa Nugent, Manager   Bolton Clarke’s Westhaven Retirement Village in Toowoomba

Raylene Trewartha, Resident Liaison Manager  Good Shepherd Village

Congratulations to the Retirement Village Manager of the Year 2019

Jessica Madden

Jessica Madden, Operations Manager,

De Paul Manor Estate on the Gold Coast

Over the past five years Jessica has been responsible for the day to day running of De Paul Manor Estate as the Operations Manager. Jessica is well liked and respected by residents, staff and Management alike. It is not unusual to one minute see her attending an emergency call out, and the next up a ladder hanging decorations for yet another social occasion, or attending a Board Meeting, an open forum, or hosting the monthly birthday and welcome morning teas!

This award proudly sponsored by: