LASA’s Online Professional Development Program has been designed to meet the shifting needs of the age services industry and we are continually adding new education and programs to our schedule. The online delivery model presents a simulated classroom experience through the use of live video functionality. A virtual meeting room enables you to interact in real time with the facilitator and other participants providing valuable peer to peer learning and a fully supported experience. We have broken our courses down into short sessions to enable minimal interruption to your working day and make attendance easily accessible from any location in Australia. All participants are issued a certificate of attendance with CPD points upon completion. So, jump online and register now to expand your knowledge!

An online workshop to prepare providers for their quality review

 A quality review by the Aged Care Quality and Safety Commission, the regulators of home and community care providers, is conducted at least once every three years. It is the process of reviewing the quality of services delivered against the Aged Care Quality Standards.

 Every aged care home provider has to show the Commission that it meets these Standards. This is assessed through monitoring visits, reviews, and feedback from those receiving care and services. The results are published in the Find a provider tool on the My Aged Care Website for consumers.

 This workshop develops the competency of home and community care providers to conduct their own internal quality assurance activities in order to self-assess their preparedness for a quality review by the Commission. This workshop fine tunes the abilities of those with an interest in quality to initiate, lead and report on quality assurance activities.

Who should attend?

Home and community care board members, non-executive directors, and employees with responsibility for quality assurance processes and successful compliance outcomes.



Outcomes of this Course:

  • This workshop will enable you to:

    • understand quality and safety compliance requirements of your organisation
    • understand why regular self-assessment of quality is important
    • conduct a self-assessment quality assurance project – on your own organisation
    • validate evidence of compliance against the Aged Care Quality Standards
    • identify the key barriers you may face in a quality reviews
    • understand what makes a good internal quality assurance review
    • understand the fundamental stages of the Commission’s quality review process
    • understand how to work with the Commission during a quality review
    • understand how to respond to non-compliance identified by the Commission
    • contribute to your professional development in quality management

About the Facilitator:

Jane Floyd is a specialist in home and community care, providing advice and consultation services to LASA members on a range of business needs, including customer experience reviews, quality and safety audits, training and development, skills needs analysis, regulatory compliance, business development and preparedness for Aged Care Quality and Safety Commission audits. Jane is a certified Internal Auditor ISO 9001:2015 DNV Global and holds a Bachelor of Commerce (Management, Marketing and Public Relations), Graduate Diplomas in Communication Management and Government Administration.


These are interactive sessions and participants must to be logged in 1-person per device. We use Zoom and camera with microphone is required. They involve interactive networking and breakout sessions, which is means participation is limited to one person per device. If you have any questions about this workshop or cannot meet the above requirements, please contact LASA Events before purchasing. Participants who join on the day that cannot meet these requirements will not be able to participate in the session and refunds cannot be guaranteed.


ACCPA Members: $495 inc GST

Non Member: $660 Inc GST

Dates and Times: 

19 August 2022
10:00am-2:00pm AEST
Click here to Register