Our LASA Next Gen Ambassadors are incredibly passionate about the age services industry; from our front-line staff to those in our business teams, and those in hospitality; they love being part of our age services sector and supporting our workplaces through this period of unprecedented growth and change and into the future. Our Ambassadors are helping LASA Next Gen to promote the changing face of aged care and highlight how our industry is dynamic, innovative and life-changing.

Meet Michelle Cuttler, General Manager at Kincare and a LASA Next Gen Ambassador.


Tell us a bit about yourself

My name is Michelle Cuttler and I am a General Manager with KinCare, which is a national in-home service provider. I am also an Accredited Practicing Dietitian and a mum of two boys aged 6 and 3. I have had the privilege to work in community aged care for over 10 years.

More recently, like many in Sydney COVID lockdown, I have taken on a new additional role of a home schooling Kindergarten and Preschool mum. This has also further highlighted how working in aged care is definitely my passion and primary school teaching is definitely not.


What is your favourite thing about working in aged care or what is your favourite memory?

I have always had a passion for aged care and especially supporting older Australians to remain living in the community. My favourite thing about working in aged care is seeing customer’s lives being enhanced through the support of in-home health care and services that has seen them vastly improve their wellbeing, independence and social interaction in the community. It is so rewarding to see how it has enabled them live fulfilling lives in the community.

Unfortunately, for many older Australians they are living alone or living away from their loved ones and they rely so heavily on the care and social interaction from the care team that come and provide them services. This has especially increased during COVID, where many are feeling increasingly isolated. I hear so many stories of thanks from customers thanking the team, as without them they wouldn’t know how they could continue living at home. It’s also so rewarding to hear family members who are separated from their loved ones, due to COVID restrictions, say how reassuring it is for them to know their loved one has someone regularly going to see them when they can’t.


What are your proudest achievements in the aged services industry so far?

As a leader in aged care the greatest achievements to me have been where I have had the privilege to lead and mentor those new to the industry and see them develop into aged care advocates and specialists.


What do you wish other people knew about aged care?

Often health professionals don’t see working in aged care as an area to develop their skills in. Whereas the opposite is actually true. The diversity, complexity and autonomy of working in community aged care not only makes it enjoyable, as not one day is the same, but it allows one to  quickly develop a whole range of highly valued skills.

Working in community aged care enhances ones case management and clinical team work skills as you work closely with a range of professionals across primary health care, tertiary and community care to facilitate the care required for customers.


Michelle is a LASA Next Gen Ambassador and General Manager at Kincare . Read more about our Ambassadors here.