LASA Next Gen and the Aged Care Workforce Industry Council (ACWIC) are both focused on helping the age services industry lead the way as the sector prepares for unprecedented growth and change.


Never before has the work of both of our organisations been more important, as we support our workforce to continue to deliver high quality care during the COVID-19 pandemic.


ACWIC is here to work with industry, government, employees and consumers to ensure Australia’s aged care workforce is suitably skilled and able to deliver safe, consistent and high quality care services to older Australians, irrespective of setting.


LASA Next Gen is an important part of that work. Your focus on attracting the best and brightest young leaders and professionals to help steer the sector through this period of growth is a key part of ACWIC’s agenda as we drive Industry-led investment in the development of a world class workforce.


As ACWIC’s CEO, I am privileged to support the Council as the first leadership group of its kind in Australia’s age services industry. With my background in health, disability and communications I am uniquely placed to assist the Council to oversee, coordinate and sequence the implementation of ‘A Matter of Care  – Australia’s Aged Care Workforce Strategy’. By working in partnership with industry, government, consumers and employees, the Council will ensure that the 14 Strategic Actions and supporting recommendations of the Strategy are embedded across the whole aged care sector.


And we’re already making great progress!

  • Undertaking a workforce study to provide a quantitative and qualitative analysis of the aged care workforce. This supports Strategic Actions 6 and 12 and includes the capacity to track workforce attitudes over time.
  • Piloting an aged care digital learning platform. This supports Strategic Action 7 and gives providers the capacity to tailor training to their specific learning needs and track the benefits of that training.
  • Supporting the Aged Services Industry Reference Committee (IRC)and SkillsIQ to reform national training qualifications and skill sets as well as examine improved career structures, including progression. These activities align to Strategic Actions 3 and 4.
  • Leading Industry sign-up to a Voluntary Industry Code of Practice that establishes key standards for aged care providers to meet. This is Strategic Action 2.
  • Developing a plan for a social change campaign in line with Strategic Action 1. This focuses on shifting negative perceptions of aged care, with implementation over the next three years.
  • Developing a plan for Strategic Action 6 to drive the information collection on current workforce planning practices, identify those most effective and incorporate them into a best practice workforce planning booklet for providers.;
  • Supporting the creation of a Remote Accord to address aged care matters specific to remote areas (Strategic Action 11),
  • Working with the Australian Government to identify the best organisation to be a Centre for Translational Research to provide quality, current data for service providers to base improvements (Strategic Action 12).


As a former registered nurse, I understand the dedication and commitment that aged care workers bring to the job every day. I aim to bring a pragmatic reform approach to the Council’s ongoing work and am committed to providing the workforce with the recognition and opportunities it deserves.


I look forward to continued engagement with LASA Next Gen as we both continue on our path to help shape and lead the sector and create dynamic, innovative aged care workplaces.


Louise O’Neill is the CEO of the Aged Care Workforce Industry Council.
Read more about the Aged Care Workforce Industry Council here or email