The Department of Health has published a Summary of My Aged Care Changes from 2 July 2018. The summary document is intended to assist service providers and assessors, providing advice on high priority changes that came into effect on 2 July 2018, including:

  • Revised National Screening and Assessment Form (NSAF) as a result of the holistic review in 2017. A streamlined NSAF will be introduced, as well as:
    • Enhancements for team leaders and assessors when accepting, commencing and completing assessments
    • Changes to the support plan
    • Improvements to the display of assessment and support plan information.
  • Enhancements to the match and refer process in the assessor portal, including:
    • Display of referrer details to assessors when matching and referring for services
    • Improvements to provider search capability by enabling assessors to select a location on a map to conduct a search
    • Ability for assessors to view service provider search results plotted on a map, as an alternative to list view.
  • Expanding the functionality of the myAssessor application to enable assessors to register clients and conduct full assessments when offline.
  • Changes to the system interactions between Short-Term Restorative Care (STRC) and Transition Care Programme (TCP) approvals to allow clients to be approved for both TCP and STRC.

All relevant guidance documentation (including user guides and quick reference guides) have also been updated to support this system release and are available on the Department of Health website.

Members should promptly report any Release 12 implementation issues they encounter after 2 July 2018 to the My Aged Care Contact Centre which will be critical to support quick issue resolution. For additional support in any matters concerning Release 12 implementation please email