A new face-to-face service to help older Australians and their families navigate the aged care system was announced in the 2018-19 Federal Budget. The new service is to include four pilot programs comprising:

  • 30 aged care information hubs to provide locally targeted information and build people’s capacity to engage with the aged care system
  • 20 community hubs where members support each other in navigating aged care and healthy ageing
  • six full-time specialists placed in consumer-focused organisations to offer one-on-one support for vulnerable people
  • six full-time aged care Financial Information Support Officers (FISOs) in DHS – to complement the existing generalist FISO service and to give additional support to people with the complex financial decisions they face when entering aged care.

LASA was advised late last week that a tender for the implementation of these pilot programs will be released in a matter of weeks, with the aim of commencing in early 2019. LASA understands that the pilots will build on the recommendation from the Legislative Review of Aged Care with services to be funded by the government but not delivered by the government or aged care providers.