​Leading Age Services Australia (LASA), the voice of aged care, says the new compliance rating system for residential care is a beneficial move for prospective residents and their families.

Beginning on 1 July 2020, every Commonwealth subsidised residential aged care service has a Service Compliance Rating in the ‘Find a provider’ section of the My Aged Care website.

“This new system will make it much easier for older Australians and their loved ones to understand how residential aged care services they are using, or considering entering, are complying with the Aged Care Standards,” said LASA CEO Sean Rooney.

“This improved transparency is undoubtedly a good thing, but it is important to be clear that this new rating system is focused on regulatory compliance rather than the sort of comprehensive star ratings that people are used to for accommodation like hotels.

“The website will also report the results of consumer experience surveys conducted by the regulator. However, this is based on a very small sample of residents.

“LASA recommends that people follow the use of the compliance ratings system with in-depth conversations with prospective aged care services.”

The Service Compliance Rating system compares aged care homes on the basis of four dot points, using information from assessments of individual residential care facilities during the previous three years.

The Department of Health, in partnership with the Aged Care Quality and Safety Commission, consulted on the compliance system with older Australians, their caregivers, aged care providers and a range of peak bodies, including LASA.

“This is a good but modest start, with a people-friendly comparison system recommended by the landmark Carnell-Patterson review in 2017,” Mr Rooney said.

“LASA encourages more development of data to inform and ensure ongoing fair and accurate comparisons between aged care providers.

“In the future, following the Royal Commission, LASA hopes to see a much more rigorous and comprehensive set of indicators for all aged care services, so that older people have the best possible information to make the best possible choices about their care.

“Our Members are committed to aged care quality, through our membership charter.

“LASA also provides strong supports, including through quality management, governance systems and professional development through our Centre for Workforce Development and Innovation.”

Leading Age Services Australia (LASA)

LASA is the national association for all providers of age services across residential care, home care and retirement living/seniors housing. Our purpose is to enable high performing, respected, and sustainable age services that support older Australians to age well by providing care, support and accommodation with quality, safety and compassion – always.

We represent providers of age services of all types and sizes located across Australia’s metropolitan, regional and rural areas. Consistent with the overall industry profile, 56% of our Members are not-for-profit providers, 36% are for-profit providers and 8% are government providers.

Our diverse and representative membership gives LASA the ability to speak with credibility and authority on issues of importance to older Australians and the age services industry.

Contact: Nick Way 0419 835 449 nickw@lasa.asn.au