Leading Age Services Australia (LASA), the voice of aged care, has welcomed the Federal Government’s new Aged Care Quality Standards which take effect from today.

“The new standards focus on outcomes for older Australians and reflect the level of care and quality of services the community expects,” LASA CEO Sean Rooney said.

“Rather than just focusing on processes, the structure of the standards allows assessment and monitoring to focus on consumer outcomes and consider evidence of the consumer’s experience and the systems and processes that the organisation has in place to support safe, high quality care and services.

“The new standards, which replace the four previous sets of aged care standards, will apply to all service settings, whilst also protecting the rights of older Australians and ensuring responsibility and accountability for their care.”

Mr Rooney said the safety and care of older Australians is not negotiable and the sector is committed to continuous improvement.

“We have worked with Government on the development of the new standards and providers have been proactively preparing for today’s implementation for some time.

“Our Members have also been encouraged to conduct comprehensive self-assessment processes as a measuring stick to assess their performance against the new standards.”

Mr Rooney said the sector continued to work closely with the Aged Care Quality and Safety Commission to ensure the best outcomes for older Australians are achieved within the new standards’ framework.

“Recognising that there will be a period of learning in coming months for both the sector and the Quality and Safety Commission, it is vital that the Commission be consistent and constructive in its approach to assessing providers,” he said.

He said while the new standards will improve accountability and help drive continuous improvement, there was still an immediate need to address critical funding issues to ensure providers are adequately resourced to meet the needs and expectations of those they care for.

“We share the Government’s vision to realise a world class aged care system, however a world class system also requires world class funding.

“Funding for aged care in Australia has not kept pace with rising wages of aged care staff or the growing needs of older Australians and the real costs of their care.

More funding support for older Australians and age services is urgently needed and must be a priority for the Morrison Government.

“Meanwhile, the Royal Commission into Aged Care Quality and Safety will continue with its important job to address identified quality and safety issues and ensure we make Australia’s aged care system better,” Mr Rooney said.

The new aged care quality standards commencing from today include the following:

  • Consumer dignity and choice
  • Ongoing assessment and planning with consumers
  • Personal care and clinical care
  • Services and supports for daily living
  • Organisation’s service environment
  • Feedback and complaints
  • Human resources
  • Organisational governance


About Leading Age Services Australia (LASA)

LASA is the national peak body representing and supporting providers of age services across residential care, home care and retirement living. Our purpose is to enable a high performing, respected, and sustainable age services industry delivering accessible, affordable, quality care and services for older Australians.

We represent providers of age services of all types and sizes located across Australia’s metropolitan, regional and rural areas. Consistent with the overall industry profile, 57% of our Members are not-for-profit providers, 33% are for-profit providers and 10% are government providers.

Our diverse and representative membership gives LASA the ability to speak with credibility and authority on issues of importance to older Australians and the age services industry.

Download the media release

Media Contact: David O’Sullivan Ph 0427 138 024  E davido@lasa.asn.au