LASA congratulates the New South Wales and Australian Capital Territory winners of the 2021 Excellence In Age Services Awards.

“The winners are exceptional and offer care and companionship for older Australians across the state and territory,” said LASA CEO Sean Rooney.

“The Awards focus on great individuals and teams, recognising their excellence in looking after and making a big difference in the lives of elders.

“There is also innovation and imagination. It inspires carers and workers who support ageing well and honour and respect older people.”

There are five category winners: Rising Star, Individual, Next Gen Young Leader, Organisation and Team.

The Rising Star winner is Emily Skeen of Carrington Care who started as a casual Registered Nurse and has now been promoted to a managerial position based on her leadership capability, her passion for her consumers and her commitment to Carrington and the aged care industry.

She has shown a passion for delivering exceptional clinical care and since the day she commenced in the aged care sector, her practices, standard,s and she has excelled in her care delivery.

Emily has holistically improved both consumer care, service outcomes, staff engagement and motivation and has actively taken on the role as a clinical mentor and resource staff member for the improvement of wound management across the organisation.

She has demonstrated a willingness to empower her staff by encouraging them to be resourceful, using their initiatives and involving them in continuous improvement strategy identification and solution.

The Individual winner is Janelle Veale, General Manager at Roseneath Aged Care Centre, in Glen Innes, 100 kilometres north of Armidale.

Janelle joined Roseneath in June 2018, as the general manager and prior to the appointment, she had worked in the aged care sector in Armidale for 14 years. She is committed to working in aged care and helping senior Australians in regional areas.

Janelle has developed a culture of providing a customer focus service within a team environment with her approach which she describes as Person First Care Planning.

She is a leader with a commitment to quality and continuous improvement and has strong communication skills but her asset is her listening skills with staff, residents, and families.

Through her vision and commitment, Roseneath’s residents’ have satisfaction, staff morale and health professional partnerships and she has created a buzz of excitement, joy and laughter.

The Next Gen Leader winner is Michael Monteleone, General Manager Hospitality and Operations Support at Whiddon. Since then, he has progressed his career with Whiddon and has successfully held three different roles over this time.

Michael brings to aged care, a strong customer-service background in the hotel, catering and cinema industries and has applied this experience to significantly improve the food and dining experience at Whiddon.

Michael truly is a breath of fresh air for the industry with his incredible passion and enthusiasm and he genuinely strives to make a real difference in aged care.

The Organisation winner is Twilight Age Care, an independent not-for-profit organisation that has been providing services to the vulnerable elderly for over 105 years and currently operates four residential aged care homes across Northern Sydney, with a fifth under design.

The homes are boutique-size with 35 to 45 beds allowing us to offer our unique Twilight Family Model of Care (TFMOC) to provide residents with the support they require and the lifestyle that they need.

TFMOC empowers our staff to take an active interest in the holistic care of residents and it has a significant cultural change for us as we moved from task-focused care, to a fully resident-focused model. Twilight Age Care have very low levels of negative feedback or complaints from families, residents or staff since implementing our model. Instead, we regularly receive delightful compliments.

The Team winner is Gymea Community Aid and Information Service (GCAIS). The Community Connections Team has the responsibility to deliver  the Commonwealth Home Support Program (CHSP) and services including incividual and social support, transport and domestic assistance.

Under previously awarded Innovation  and Social Support Funding, senior’s exercise including social support programs were created and implemented in 2019.

We have a selection of 45 minute programs including Zumba, seniors boxing, matwork pilates, barre, yoga, Triple B, Buff Bands, Moves for All and Tai Chi. These groups are free to run and invaluable as a no-cost option for seniors.

The Excellence In Age Services Awards Awards are sponsored by HESTA.

Media contacts: Nick Way or Kate Hannon 08 6311 7809 (24 hours)