A cutting edge national Centre for Workforce Development and Innovation will be established by Leading Age Services Australia, the voice of aged care, to help drive a new era of aged care quality and workforce support and excellence.

Initial projects to be progressed are set to include: Boosting staff recruitment, appreciation and professionalism; wide-ranging dementia training; food quality improvements and lifestyle monitoring; rural and remote staff retention and support; quality governance training.

“We know our dedicated workforce is the lifeblood of aged care,” said LASA CEO Sean Rooney.

“They are at the centre of care and their thriving, meaningful relationships with older Australians and their families are critical.

“Our responsibility is to ensure they have the skills, knowledge, competency and confidence to provide outstanding, high-quality care, wherever they are working in this vast nation.”

Mr Rooney said the new Centre would build on and bring together workforce initiatives LASA already has underway, in direct response to issues highlighted during the Royal Commission into Aged Care Quality and Safety.

“I am proud to say that LASA and our Members are hitting the ground running on the crucial issue of workforce,” he said.

“We are committed to working with staff, families and communities, and training, quality and governance organisations, towards a new era of care.

“The new Centre is also designed to support delivery of the Aged Care  Workforce Strategy, on a national scale and with the necessary sense of urgency.”

A selection of the Centre’s key workforce and quality programs for development and delivery include:

  • Rural, regional and remote workforce – LASA and Aspen Medical are working together on exploring innovative models of care to help clinical health delivery in residential care in regional settings.
  • Better dementia awareness and training – LASA and Churches of Christ Care partnering in dementia awareness training, starting with the Virtual Dementia Tour, targeting 150,000 staff (approximately 41 per cent of the aged care workforce).
  • Better food and nutritional health – LASA and the Lantern Project will expand the nutrition and mealtime experience in the age services industry and give providers an assessment tool that measures, assesses, responds to and monitors malnutrition, food/mealtime satisfaction and resident quality of life.
  • Better customer service and complaints management – LASA and Customer Service Institute of Australia partnering in certified customer service excellence and complaints handling training for staff.
  • Aged care governance and standards – LASA and the Governance Institute of Australia partnering to develop mandated best-practice modules for aged care directors and executives, with every person responsible for governance and risk management required to complete training.
  • Educational pathways and delivery of high quality learning programs – LASA and Altura Learning will partner to improve professional pathways for employees through high-quality programs specifically designed to empower the aged care services workforce.

 “These projects are vital and wide-ranging but I know there will be many more as the new Centre expands,” Mr Rooney said.

“These new initiatives build on the success of other LASA programs including Next Gen, innovAGEING, our national events and professional development programs along with our Aged Care Training Institute.

“Central to all of this is our commitment to build age services capability and sustainability, while leading continuous improvement and celebrating excellence and innovation in one of Australia’s most critical care sectors.”

About Leading Age Services Australia (LASA)

LASA is the national association for all providers of age services across residential care, home care and retirement living/seniors housing. Our purpose is to enable high performing, respected, and sustainable age services that support older Australians to age well by providing care, support and accommodation with quality, safety and compassion – always.

We represent providers of age services of all types and sizes located across Australia’s metropolitan, regional and rural areas. Consistent with the overall industry profile, 56% of our Members are not-for-profit providers, 36% are for-profit providers and 8% are government providers.

Our diverse and representative membership gives LASA the ability to speak with credibility and authority on issues of importance to older Australians and the age services industry.

Download the media release

Contact: David O’Sullivan 0427 138 024 davido@lasa.asn.au