A new unified accreditation scheme for Australian retirement villages and communities will independently certify the quality of a village’s services and operational processes.
The Australian Retirement Village Accreditation Scheme (ARVAS) has been created jointly by the Property Council of Australia and Leading Age Services Australia (LASA), two organisations that represent retirement village owners and operators around the country.
ARVAS replaces previous schemes run independently by the Property Council of Australia and LASA.
It is being operated on behalf of the Property Council and LASA by Quality Innovation Performance (QIP), an experienced not-for-profit provider of accreditation services to community organisations and primary, secondary and tertiary health care services.
ARVAS had been developed after nearly two years of extensive consultation with the industry and stakeholders, including village residents.
“An independent accreditation process can play an integral role in ensuring high standards in operations of retirement villages,” the Property Council’s Ben Myers said.
“ARVAS has been developed after extensive research and consultation, utilising previous resident surveys and conducting resident focus groups to determine the key indicators of satisfaction with village life.
These key indicators are reflected in the new ARVAS Standards which support village owners and operators, and promote continuous improvement.
The ARVAS standards also link directly to the Retirement Living Code of Conduct.
Sean Rooney, Chief Executive Officer of LASA, said it was important to have a unified scheme that ensured a consistent standard of quality across the retirement village industry.
“Quality Innovation Performance has a strong track record for providing accreditation services to community organisations and health care services and is well placed to support the retirement village industry to provide the very best services for the community.”
ARVAS officially commenced on 1 October 2019.