LASA is pleased to announce Lauren Jackson-Brown, from Linton Village RSL LifeCare, has been applauded as LASA’s Retirement Village Manager of the Year 2020.
The award aims to promote and recognise excellence across the diverse and dynamic fields of endeavour in the retirement living industry.
Lauren was praised for her strong leadership skills, which enable her to maintain a vibrant and connected village – one that gives meaning to her residents, values their lives and provides ongoing enrichment.
Among her many achievements, she developed a full calendar of activities to give residents multiple options for entertainment and social connection, catering to different interests.
Her passion for promoting engagement with the wider community of Yass, in regional New South Wales, led her to host community-focused events such as road safety workshops, trustee and guardianship information and wellness sessions, which members of the wider community are invited to attend.
During the height of the COVID-19 pandemic and when the co-located residential facility was in lockdown, Lauren organised for meals to be delivered to retirement living residents. She also coordinated grocery and pharmaceutical deliveries from the local shops.
LASA CEO Sean Rooney says people like Lauren are a model for the age services industry.
“The feedback from residents about Lauren is always glowing, as she strives to make a positive impact in their lives. She highlights the care and consideration of residents and she goes the extra mile in every aspect of her work.
Lee-Ann Patterson, from Northern Tasmania Lifestyle Villages, Southern Cross Care, was Highly Commended in the awards.
By analysing service delivery, Lee-Ann was able to design and implement a new service system that increased resident request response times and achieved a resident satisfaction rating of 94%.
Lee-Ann introduced technology learning and enhancements through a Seniors IT Course and worked with her team to build a sense of community and family through a range of social activities and other initiatives, such as wellness calls to alleviate isolation and a buddy system for household needs to be delivered.
Lee-Ann also makes herself available 24/7 for any resident feeling vulnerable.
The LASA Retirement Living Manager of the Year Award recognises the contributions of managers who continually maintain top standards in customer service, resolve problems and run robust operations. It highlights the important role that retirement communities play in providing affordable, age-appropriate housing and vibrant social and community services for senior Australians.”
LASA thanks Mullins Lawyers, proud sponsors of the LASA Retirement Living Manager of the Year Award 2020, for their support.