LASA, in partnership with Mercer, is calling on every residential and home care provider across Australia to take part in the 2022 LASA Aged Care Workforce Benchmarking Survey to support future workforce planning.

LASA CEO Sean Rooney says workforce challenges consistently rate among the top areas of concern for providers with issues such as rostering, absenteeism, training costs, pay rates and staff turnover having an impact on day-to-day operations and quality of care.

“Since LASA’s inaugural Workforce Benchmarking Survey last year, the workforce challenges faced by aged care providers have been compounded by the effects of the COVID-19 pandemic and several natural disasters around the country,” Mr Rooney said.

“It’s now more vital than ever that we collect meaningful data to support our advocacy efforts, our planning, and government strategies as the sector faces major transformation following the Aged Care Royal Commission.

“Workforce is at the heart of everything we do in aged care and getting that right means we get the future of the industry right which is why we as a sector are advocating for the government to support better pay and training for our workforce, as recommended by the Royal Commission.

“A strong workforce strategy underpinned by meaningful data is essential for the future of aged care in Australia.”

The Aged Care Workforce Benchmarking Survey will collect a range of information on workforce including demographics, rostering issues, staffing costs, training and incident reporting.

All residential and home care providers are being asked to participate in the survey so that we can get the most comprehensive dataset across regional, remote and urban areas of the sector.

“I urge all LASA Members involved in providing residential or home care age services to take part in this important project because every completed survey will add to our collective voice as we work to make a difference in aged care,” Mr Rooney said.

Mercer Career Leader Cynthia Cottrell says a strong dataset is the key to planning and delivering better services.

“With robust data as the bedrock of informed decisions, those in the sector can make a real difference and create a better framework for its workforce – and older Australians – to thrive,” Ms Cottrell said.

“We’re proud to be partnering with LASA to help support and strengthen the aged care sector at a critical time for change.”

The final report – the Aged Care Workforce Benchmarking Report 2022 – will be provided to the Australian Government and the dataset will become a vital tool for LASA’s efforts to deliver a workforce strategy for the future and advocacy for more investment in age services personnel.

Importantly, the Report will also provide key insights into workforce performance enabling providers to compare themselves against industry benchmarks.

Organisations can now register to participate in the Aged Care Workforce Benchmarking Survey, which will commence on 30 March 2022 and close on 13 May 2022. The Aged Care Workforce Benchmarking Report will be available from July and will also be shared with participating organisations.

To register or for more information visit