LASA Expert Advice

Principal Advisor Residential Aged Care

Sharyn McIlwainSharyn McIlwain has worked in the aged care industry for more than 20 years, most recently as an Operations Manager responsible for 140 beds across metropolitan and rural sites. As is the case for a lot of small private operators, Sharyn had to be across everything from human resources and budgeting to ACFI funding and compliance with the Australian Aged Care Quality Agency. This experience has given Sharyn great insight into balancing all the day-to-day aspects of managing a facility. Members seeking advice on Residential Aged Care matters can call 1300 111 636 or email

Principal Advisor Home Care

Troy SpeirsTroy Speirs commenced his career as a clinical psychologist, clinician, manager and policy officer in the health sector. He has worked in operational management with home care providers and has a comprehensive understanding of all aspects of management and operations, including staffing, funding, quality reporting and stakeholder engagement.
His experience includes policy development and analysis, program development, implementation and evaluation, operational management, strategic planning, clinical redesign, workforce planning/management, clinical intervention and care planning, consultancy advice, data management and research. Members seeking Home Care advice can call 1300 111 636 or email

Principal Advisor Retirement Living and Seniors Housing

Paul MurphyPaul Murphy has extensive experience in aged care, community care and retirement living, having served as General Manager and Group General Manager for Retirement Living in both not-for-profit and for-profit organisations in Queensland. Paul has a Masters Degree in Human Resource Management & Industrial Relations, Cert IV in Aged & Disability Services, is a Fellow of the Australian Human Resources Institute; Graduate of the Australian Institute of Company Directors, Graduate of the Australian Institute of Superannuation Trustees and an experienced Company Director. Paul is currently a Trustee Director of Catholic Superannuation Fund (CSF). Members seeking advice on Retirement Living and Seniors Housing matters can call 1300 111 636 or email

Principal Consultant Home Care

Jane Floyd is a specialist in change management, stakeholder engagement, customer experience, sales and marketing. She holds a Bachelor of Commerce (Marketing and Management) and Graduate Diplomas in Communication Management and Public Administration, and Graduate Certificates in Corporate Responsibility and Public Participation. Jane has over 15 years’ experience in health and social care holding various appointments across national, state and community-based services for start-ups, corporates and not-for-profits. She has valuable frontline experience in B2B and B2C business development and leading health and social care reforms, having managed operational teams in health, aged care and disability services.Jane is an active member of the International Society for Quality in Healthcare. She has board experience and is a member of the Health Practitioners’ Tribunal. You can contact Jane via email to

Principal Consultant Residential Care

Tracey Duke is a Registered Nurse who holds a Bachelor of Nursing, Post Graduate Certificate in Intensive Care, Graduate Diploma Business (Management), Master of Business Administration and a Diploma with Company Directors.
She has over 30 years’ experience in health working, holding various appointments across national services in both the private and not-for-profit aged care sectors. She is an active member of the Australian College of Nursing and belongs to the Policy Chapter on Workforce. Her background includes Adjunct Professorial Appointment to the School of Nursing and Midwifery Griffith University, membership on the QLD State-wide General Medical Clinical Network, State-wide Clinical Handover Reference Group, participation on the Griffith and Australian Catholic University Bachelor of Nursing Advisory Committees, Membership on the Corporate Services Committee for Queensland Nursing Council and member of the Australian Institute of Company Directors. You can contact Tracey via email to

Upcoming Events

Sun 27

LASA National Congress 2019

27 October 2019 @ 9:00 am - 29 October 2019 @ 4:00 pm
Wed 30

NextGen Forum (Adelaide, SA)

30 October 2019 @ 8:30 am - 6:45 pm