Single Aged Care Quality Framework Masterclass
2017 was a year of reviews in Australia’s Aged Services Industry with a key focus of achieving an aged care system underpinned by the principles of ageing in place, consumer directed care and market based competition. One strategy that has been decided upon and will soon be finalised, is that of the single aged care quality framework, or SACQF. Building on three pillars: a single set of aged care Standards operating across all aged care services; a streamlined approach to assessing Provider performance against the quality Standards; and improved information on quality to assist consumers to make choices regarding the care and the services they need, now is the time to attend a LASA Masterclass to ease your anxiety and work through the systems you already have in place.
The Choice, Competition and Consumer Law in Home Care Masterclass will be of benefit for business development and operational managers responsible for overseeing the implementation of home care service delivery and compliance with legislative and quality requirements.
This 3-hour Masterclass will introduce and explore the key impacts of the Increasing Choice in Home Care reforms over the last 18 months in respect to how consumers and home care providers have engaged around the issue of consumer choice in the context of increasing competition among providers for delivery of in-home care. The Masterclass will ensure participants have a clear understanding of their ongoing rights and responsibilities consistent with Australian Consumer Law in delivering home care services in a competitive environment. It will also provide opportunity for participants to reflect on business development, stakeholder engagement and risk management processes for delivery of home care services to account for supporting consumer choice and current home care market dynamics.
Masterclass – Managing legal and compliance risks and critical incidents under the new standards
LASA and Hynes Legal are delivering a Masterclass in conjunction with the LASA Regional Forums in Queensland. The 2 hour masterclass will cover: Managing dignity of risk, consumer choice and approved provider responsibilities; Personal information and privacy under the new standards, including recent developments regarding CCTV and concealed cameras; Managing incidents and complaints under the new standards, including managing open disclosure and apologies; Governance – how to demonstrate compliance with the new requirements; Keeping up to date with legislative changes and best practice standards for managing risks.