LASA Webinar on New Single Charter of Aged Care Rights

On Friday 12 April from 10.30am – 11.30am, LASA hosted a webinar to help Members understand and implement the new Charter of Aged Care rights, which will apply from 1 July 2019.

Key changes in the single Charter include a more principles based approached to the articulation of consumer rights, the removal of consumer responsibilities and the introduction of a new requirement for providers to sign the charter and encourage their consumers to do the same.

The webinar will be chaired by LASA’s Principal Advisor for Home Care, Troy Speirs, panel of experts comprising of:

• Sharyn McIlwain, Principal Advisor, Residential Care, LASA
• Craig Gear, Chief Executive Officer, Older Persons Advocacy Network
• Madeline Walsh, Partner, Hynes Legal.

Date Recorded: Friday 12 April 2019



Troy Speirs, Principal Advisor Home Care, Leading Age Services Australia

Troy started his career as a clinical psychologist in the mental health sector over 20 years ago. More recently he has worked in operational management with home care providers, gaining a comprehensive understanding of all home care service management and operations, including staffing, funding, quality reporting and stakeholder engagement. His experience includes policy development and analysis, program development, implementation and evaluation, operational management, strategic planning, clinical redesign, workforce planning/management, clinical intervention and care planning, consultancy advice, data management and research.

Sharyn McIlwain, Principal Advisor Residential Care, Leading Age Services Australia

Sharyn has worked in aged care for more than 20 years, including the past 10 as Operations Manager for a small private operator. In this role, Sharyn was responsible for the day to day operations of 140 residential aged care beds across two sites, one metropolitan and one rural. Sharyn’s role spanned everything from human resources and budgeting, to ACFI funding and the Aged Care Act, and compliance with the Australian Aged Care Quality Agency. The experience in this position this has given Sharyn great insight and understanding of balancing the day-to-day aspects of managing a facility at the coal face.

Madeline Walsh, Partner, Hynes Legal

Madeline Walsh is a Partner in the aged care and retirement living group at Hynes Legal. Madeline acts for a wide range of private and not-for-profit aged care and disability services providers. Madeline advises providers on their legislative responsibilities, risk management, compliance issues,  commercial arrangements and critical incident management. Madeline works actively with key stakeholders in the aged care sector to enhance her understanding of the issues that are relevant to her clients. She adopts a highly consultative approach to work efficiently with clients across a range of matters. With a keen interest in home and community care and disability services, Madeline provides practical advice to clients on the latest legislative and Government policy changes and emerging trends in these key areas. Madeline has extensive experience in drafting a range of complex legal documents including home and residential care agreements and policies and procedures to ensure compliance across a broad spectrum of legislation. Her experience and intimate understanding of the sector means she is able to develop practical documents that are easy to use and expressed in plain English. 

Craig Gear, Chief Executive Officer, Older Persons Advocacy Network (OPAN)

Craig has extensive experience in health service management and health consulting and was previously the chair of the management board for Senior Rights Service NSW. He is also the director of health consulting firm focusing on primary care NGOs, ageing, mental health, eHealth and Aboriginal health. Flowing from his background in nursing, he is passionate about connecting and improving the health system for all Australians and also has positions on a number of Non-Government Organisations Boards. 

Webinar Recording