Brisbane Leadership Professional Development Program
Presentations

Successful organisations recognise that training and education should be available not only for people joining age care, but just as importantly for people already working in the industry interested in future management positions.

LASA’s Leadership Professional Development Program was hosted in Brisbane from 7 – 9 February 2018. This was an exceptional opportunity for participants to  strengthen their core leadership skills, enhance their knowledge, identify ways to continue improving over time as well as joining other industry professionals at these tailored sessions covering topics and issues common to all sectors of Australia’s aged care environment.

Please see below the presentations that were delivered throughout this program.

Wednesday, 7 February 2018

8:30am Welcome and Overview
Speaker: Lynda Robertson, Manager Accredited Training, Leading Age Services Australia

9am Overview of the Aged Care Sector
Speaker: Kerri Lanchester, QLD State Manager and GM for Training and Events, Leading Age Services Australia

10:45am Understanding your Customer
Speaker: Grant Parkin, Consultant, Change Agency

11:45am Customer Service
Speaker: Katie Brown, Community Services Manager, Sundale

RETIREMENT LIVING CONCURRENT SESSIONS:
3:15pm What’s Maintenance, what’s Capital and what are General Service charges?
Speaker: Julie Poole, Retirement Village Advisor, Bolton Clarke

RESIDENTIAL CARE CONCURRENT SESSIONS:
1:30pm Residential care concurrent – What’s new, what’s different and how do we remain financially viable?
Speaker: Gerri Donaldson, Chief Operating Officer, Beaumont Care and Athena Ermides, General Manager, Berlasco Court Caring Centre

HOME CARE CONCURRENT SESSIONS:
1:30pm What’s new, what’s different and how do we remain financially viable?
Speaker: Allan Reeve, Business Manager, Liberty Community Connect Inc

RESIDENTIAL AND HOME CARE CONCURRENT SESSION:
3:15pm Disruption – The New Normal (Kerri Lanchester)
Disruption – The New Normal
(Debbie Sporer)
Speakers: Kerri Lanchester, QLD State Manager and GM for Training and Events, Leading Age Services Australia; Merlin Kong, Principal Advisor Innovation, Leading Age Services Australia (webinar); Debbie Sporer, General Manager Community Care Community Care, Churches of Christ Care.


4:15pm Recognition of Prior Learning (RPL) – what does this involve?

Speaker: Lynda Robertson, Manager Accredited Training, Leading Age Services Australia

Thursday, 8 February 2018

8:45am Understanding Risk, Change and Sustainability
Speaker: Darrell Price, Director and National Head of Health and Aged Care Brisbane, Grant Thornton

9:30am The ‘Modern’ Workforce
Speaker: Paul Johnson, Chief Opportunity Officer, Ballycara

10:45am Leadership in Critical Settings 
Speaker: Paul Johnson, Chief Opportunity Officer, Ballycara

11:45am Emotional Intelligence and the Aged Care Leader
Speaker: Lynda Robertson, Manager Accredited Training, Leading Age Services Australia

RETIREMENT LIVING CONCURRENT SESSIONS:
1:30pm Reforms to the Retirement Village Act
Speaker: Ryan Davies, Partner, Minter Ellison Lawyers

2:30pm Sales, Marketing and PR
Speaker: Megan Walker, Director, Market Savvy

3:45pm Resident Complaints and Dispute Resolution: How are you currently handling complaints and disputes?
Speaker: Joanne O’Brien, CRH Law

RESIDENTIAL AND HOME CARE CONCURRENT SESSIONS:
1:30pm What do we do when things don’t go to plan?
Speakers: Lisa Duffy, Aged Care Complaints Commissioner and Tiffany Militano, ADA Australia

2:30pm Wellness and Reablement in Residential Care – The Living Life Way
Speaker: Kim Solomon, Care Coordinator, Beauaraba Living

2:30pm Wellness and Reablement Shifting cultures from outputs to outcomes.
Wellness and Reablement Presentation Two
Speakers: Julie Morrow, Manager Healthy Aging, Brisbane North PHN and Kate Newton, Head of Enrichment Services, Ballycara

Friday, 9 February 2018