The LASA Excellence in Age Services Awards aim to promote and recognise excellence across the age services industry. The awards celebrate the passion, contribution and achievements of organisations, teams and individuals in the service of older Australians. The awards also seek to increase public confidence and community involvement in aged care and services.

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Janelle Veale is the General Manager at Roseneath Aged Care Centre, in Glen Innes, 100 kilometres north of Armidale. Janelle joined Roseneath in June 2018, as the general manager and prior to the appointment, she had worked in the aged care sector in Armidale for 14 years. She is committed to working in aged care and helping senior Australians in regional areas.

Janelle has developed a culture of providing a customer focus service within a team environment with her approach which she describes as Person First Care Planning.  She is a leader with a commitment to quality and continuous improvement and has strong communication skills but her asset is her listening skills with staff, residents, and families. Through her vision and commitment, Roseneath’s residents’ have satisfaction, staff morale and health professional partnerships and she has created a buzz of excitement, joy and laughter.

Lesley started with Mercy Aged Care in 1996 as a Personal Care Attendant, then became and Registered Nurse. She became the Manager of McAuley Place and her current position of Executive Officer/Director of Nursing.

She has developed an empathetic, team-based management style that emphasis the importance of valuing each others contributions and recognizing the inherent worth of all within the Mercy Aged Care Family, including the consumers and their families.

Lesley’s legacy is in the people she is leaving behind, in her nurturing of them they go on to nurture others and the industry is better and we are better people and clinicians because she was a part of aged care and because she was part of our lives.

Lee- Anne is a valued member of the LWB team and her passion and commitment to her clients is admired and congratulated, having worked for six years.

She provides services with great care and patience to clients with challenging circumstances and home care clients said she is an amazing support worker with empathy, excellent communication and non-judgmental attitude.

The commitment and passion she shows goes above and beyond and she is able to mentor new staff and showing a commitment to good practice in the future.

Bill joined Jewish Care Victoria as CEO in February 2010 and he is passionate about values-based leadership and contributing to the development of a good society.

Bill describes his personal objective to ‘care more than others think is wise, to risk more than others think is safe, to dream more than others think is practical, and to expect more than others think is possible’. After extensive desktop research, Bill and key executives toured facilities in the US and Europe to review best practices in aged care.

Under Bill’s leadership, Jewish Care undertook its largest capital works program, with an investment exceeding $200 million. To date, four of the six projects have been completed, including two new homes, an Active Living Centre and the Coppel & Piekarski Family Disability Respite Centre.

Patricia Van Niekerk works for Home Instead in Perth and the South West of WA.

Trish is exceptional at identifying each client’s individual likes and provides personalised care. For those clients living with dementia, she uses strategies to enhance positive responses, working with colour and style of clothing, appropriately chosen make-up and a carefully selected sing-along song are all part of pre-delivery preparation.

Trish researchers her clients and never misses a special occasion and often celebrates her clients’ milestones with their favourite tea and cake which she enjoys making with them.  Trish’s personal approach to clients has meant extending herself well beyond her own comfort zone.

Wayne Crase is CEO at Everglow Community Care, Wayne has shaped the vision and strategic direction of Everglow.

By inspiring and developing a strong clinical, support services and a subcontractor workforce, Everglow continues to support frail, aged people to remain at home with their community.

He advocated for veterans in relation to a formal handover process between the Department of Health and Department of Veterans Affairs to ensure continuity of care for veterans moving to MyAgedCare.

He also advocated for our CALD members and clients to simply access to services via MyAgedCare and for veterans to have DVA approval for more panel members offering Veteran’s Home Care services after the withdrawal of providers in North Queensland.

Emily Skeen of Carrington Care started as a casual Registered Nurse and has now been promoted to a managerial position based on her leadership capability, her passion for her consumers and her commitment to Carrington and the aged care industry.

She has shown a passion for delivering exceptional clinical care and since the day she commenced in the aged care sector, her practices, standard,s and she has excelled in her care delivery.

Emily has holistically improved both consumer care, service outcomes, staff engagement and motivation and has actively taken on the role as a clinical mentor and resource staff member for the improvement of wound management across the organisation.

She has demonstrated a willingness to empower her staff by encouraging them to be resourceful, using their initiatives and involving them in continuous improvement strategy identification and solution.

Tom Kariko, Manager of Direct Services at Royal Freemasons, works for Jetstar Workforce Planning.

He ensured consumers were accessing as much continuity of care as possible and he implemented staff utilisation data to analyse the most efficient and effective use of the limited workforce to maximise support and worked with a COVID tracing system which supported early identification of possible contacts.

Tom bought a new lens to aged care through the knowledge and skills gained working with Jetstar on rostering and customer service.

His analytical and strategic approach has brought a sense of calm and practicality for all stakeholders. Tom has built a great rapport in a short time in a difficult environment with consumers, staff and families.

Lena Judrill, who works for the Halls Creek Peoples Church Frail Aged Hostel. She is so caring and kind and care recipients love her a lot. She provides culturally appropriate care, with First Nations people in Halls Creek.

Lena loves her work and she attends every shift and elders get the care they require at all times.

Footprints Recovery and the Reablement Program Team’s program is designed to provide a holistic multidisciplinary evidence-based approach to address any decline in a person’s function or mental wellbeing that may have occurred as a result of a pandemic, including trauma informed practice and health promotion.

The additional intention of this program is to reduce the impact of social isolation and enhance social connection in a safe manner. The Recovery and Reablement Program multidisciplinary team consists of a Social Worker, Occupational Therapist and a Health Worker.

This intervention is designed to empower and support individuals to play a more active role in their health care adopting a wellness and reablement approach.

The Woodvale team is a fundamental part of the Woodvale social club providing social support, respite and wellbeing opportunities for older people wanting to live their best life possible.

The Woodvale team is a multidisciplinary gathering, with a passion for delivering quality services including support workers, an aged care manager, art therapist VR project lead and the chef to provide the best experiences for our customers.

The Woodvale Getaway Team created an opportunity for our customers to travel the globe with a fully immersive, interactive travel experience, using advanced technology.

The Incident Management Team (IMT)was formed at the outset of the pandemic in January 2020 and was to lead every aspect of Ryman Healthcare’s Australian response to COVID-19.

The team met every weekday morning during the height of the outbreak in Victoria and it currently meets three times a week.

Ryman’s ‘COVID-Go-Kit’ was formed so our entire team – or, crucially, external staff seconded to support the village – could understand and action our emergency response plans.

Rembrandt Living, is an exceptional residential care home in Adelaide’s inner southern suburbs.

Rembrandt home has décor and furniture designed specifically to be reminiscent of a resident’s home in the community. Our halls are filled with trinkets, photos, memorabilia from days gone by and of course tributes to our Dutch heritage.

It is proudly small – with only 87 rooms and we are able to take the time to treat each person like the individual they are. Our team of nurses and carers are highly trained and are given the time needed to provide truly individual tailored care. These combined with our onsite General Practitioner who makes for the best of quality care.

Rembrandt’s allied health team focuses on wellbeing, enablement and rehabilitation, with our residents have elder-friendly, effective and fun allied health services. The primary focus is on delivering Occupational Therapy (OT) and Physiotherapy services to restore and or maintain residents’ strength and balance.

With the use of solely Rembrandt Living staff, we have successfully been able to maintain a high quality and continuity of care. Utilising existing staff and providing cross training has meant that staff are familiar with the residents and their individual needs, and in return the residents are received a higher standard of care by staff that they know and trust.

Gymea Community Aid and Information Service (GCAIS), Community Connections Team has the responsibility to deliver  the Commonwealth Home Support Program (CHSP) and services including incividual and social support, transport and domestic assistance.

Under previously awarded Innovation  and Social Support Funding, senior’s exercise including social support programs were created and implemented in 2019.

We have a selection of 45 minute programs including Zumba, seniors boxing, matwork pilates, barre, yoga, Triple B, Buff Bands, Moves for All and Tai Chi. These groups are free to run and invaluable as a no-cost option for seniors.

Joanne Wang is from Ryman Healthcare. Joanne is always putting others ahead of herself and lifting others up.

She started her career as a personal care assistant then became a nurse, was promoted to nurse unit manager and was appointed Clinical Manager at Ryman Healthcare’s Weary Dunlop Retirement Village, with responsibility for more than 50 staff and 82 care centre residents.

In 2019, Joanne was appointed as Ryman’s Operations Quality Manager for all of Victoria. In the same year Joanne took a leadership role in the start-up of a new Ryman village, Nellie Melba.

Throughout the COVID-19 pandemic, Joanne was responsible for constantly assessing, reviewing, and refining Ryman’s infection control measures.

Michael Monteleone, General Manager Hospitality and Operations Support at Whiddon. Since then, he has progressed his career with Whiddon and has successfully held three different roles over this time.

Michael brings to aged care, a strong customer-service background in the hotel, catering and cinema industries and has applied this experience to significantly improve the food and dining experience at Whiddon.

Michael truly is a breath of fresh air for the industry with his incredible passion and enthusiasm and he genuinely strives to make a real difference in aged care.

Lucy West works for Angels in Aprons, as a Carer Angel and a Care Coordinator. When Lucy talks about her clients, there’s an unmatchable twinkle in her eye.

She wants to make a difference in peoples lives and wants to gain as much knowledge as possible in order to do so. Lucy has undertaken a Bachelor of Nursing, due for completion in September this year.

Following countless letters of positive feedback and requests from clients, support from her degree and her inherit interest in holistic client-focused care, she has been promoted to Care Coordinator with Angels in Aprons.

This role truly encapsulates Lucy’s knowledge, passion and creativity that she describes as her “opportunity to give back to those that have supported her and her family and has motivated her to give aged care the service edge it requires.”

Richelle Johns is from My at Home Care. Richelle is very knowledgeable, friendly and approachable and she works tirelessly for the benefit of customers and staff.

Richelle as been an integral part of implementing a customer centred approach to care. She believes all customers should have direct access to their customer coordinator and somebody they can call 24 hours a day.

Rosewood Care Group, a non-profit residential aged care provider for over 60 years which has grown from 50 employees to approximately 200 and is continuing to expand. Rosewood’s mission is to provide premium care and enhance quality of life for ageing people.

Rosewood celebrates champions in care and audits are run to benchmark results for staff and resident satisfaction. This is backed up by 98% occupancy and very low turnover of staff.

Chaffey Aged Care Incorporated, established in 2007, Chaffey Aged Care is a community-owned not-for-profit residential aged care facility and sole aged care provider in the township of Merbein in the North West of Victoria.

Chaffey Aged Care is the largest employer in Merbein with a staffing complement of 130 dedicated staff and 30 volunteers. 

On the 4 January 2021, Chaffey Aged Care opened Generations Early Learning which is believed to be one of Australia’s first rural, co-located, intergenerational Early Learning Centres. The music program achieved some amazing outcomes.  Care recipients with dementia no longer able to speak would sing along to songs. 

Inspiration for an onsite intergenerational early learning centre arose from positive experiences observed when aged care recipients and pre-schoolers united in a pilot program hosted at Chaffey Aged Care. 

ECH (Enabling Confidence at Home) is South Australia’s largest not-for-profit provider of affordable retirement living accommodation and ageing care services, enabling people to continue to live independently at home.

Operating since 1964, ECH is well attuned to the changing and complex needs of people as they age and promotes self-determination to enable people to have the best life possible as they age. 

ECH offers: innovative wellness and Allied Health services, at-home services, social programmes, respite including short stay options at a custom-built centre in Henley Beach and independent retirement living housing options including a licence to occupy as well as affordable rental units.

Blackall RangeCare Group, a not-for-profit organisation providing in-home community care services to aged and disabled residents living in the Sunshine Coast and the Hinterland region.

Blackall RangeCare is a business that thrives, exisitng to help our clients live independent and purposeful lives at home, and we do this by demonstrating kindness, empathy, and compassion.

When the initial COVID-19 lockdown, RangeCare needed to find a way to keep its 150 staff members employed to support the 2,000 elderly and disabled clients. They gave local meal delivery services, a butcher meat and a fruit and vegetable pack, an in-home haircut and beard trimming service, and an iPad loan service including free internet and tuition. This later expanded into an in-home technology support service.

Twilight Age Care, an independent not-for-profit organisation that has been providing services to the vulnerable elderly for over 105 years and currently operates four residential aged care homes across Northern Sydney, with a fifth under design.

The homes are boutique-size with 35 to 45 beds allowing us to offer our unique Twilight Family Model of Care (TFMOC) to provide residents with the support they require and the lifestyle that they need.

TFMOC empowers our staff to take an active interest in the holistic care of residents and it has a significant cultural change for us as we moved from task-focused care, to a fully resident-focused model. Twilight Age Care have very low levels of negative feedback or complaints from families, residents or staff since implementing our model. Instead, we regularly receive delightful compliments.

The 2021 Excellence in Age Services Awards are proudly sponsored by:

National Awards Sponsor