LASA Tri-State Conference Presentations


Please find below a list of the presentations from the speakers at the recent Tri-State Conference. Please note that only presentations that have been approved by the presenters have been uploaded.

Sunday 4 February 2018

Grant Corderoy –Past present and future directions on Aged Care
3:10pm- Plenary Session

Grant is a senior partner of StewartBrown specialising in the aged & community service sectors. With over 40 years’ experience in the profession, Grant has significant professional expertise within the not-for-profit sector and he has a lengthy client list including many national aged care and community service providers.


Ann Wunsch- Lessons from Regulatory Case Studies
4:40pm- Plenary Session

Ann Wunsch is the Executive Director, Operations at the Australian Aged Care Quality Agency. Ann’s role is to manage the accreditation and quality review program across states and territories. Ann Wunsch has previously held a number of roles over the past 10 years at the Quality Agency and its predecessor, the Accreditation Agency since 2005. Ann’s background is in regulatory policy and human service delivery in a number of organisations across NSW.



Chris Karagiannis and Don Tidbury- partnerships and Collaborations- The Benetas and Macedon Ranges Health Journey
7:00pm- Sunday Night Focus Dinner

Chris Karagiannis:
Chris Karagiannis joined Benetas in July 2008 with an extensive background in a range of public and private sectors, including government and a listed Australian property group. Chris’ experience covers strategic and business management, project management office and program management, property development and infrastructure management, commercial property acquisitions, sales and marketing and corporate management. Chris is recognised for providing innovative solutions and delivering business growth and major projects, with a particular specialisation in the development and acquisition of health, aged care and retirement living assets.
Don Tidbury:
Don Tidbury is the CEO for Macedon Ranges Health, an award winning provider of integrated primary, disability, home and residential services. As an experienced health care executive, Don has worked across public and NFP sectors in metro and regional Victoria. Don has strong expertise in leading complex health services, engaging stakeholders, enhancing clinical governance, improving financial sustainability and delivering capital projects. Don is a CPA, GAICD, and an Associate Fellow of the Australasian College of Health Service Management (ACHSM). Don enjoys contributing to the industry via various voluntary board appointments including Court Network and the Healthcare Financial Management Association.

Monday 5 February 2018

Dan Douglass and Sandra Slatter- Dementia Friendly Communities- Two Perspectives
9:15am- Plenary Session

Dan Douglass:
Dan is a founding member and Chair of the Heathcote Dementia Village Steering Committee formed in November 2014 to provide oversight and direction for the establishment of a dementia village in Heathcote, Victoria.Dan has a keen interest in improving the quality of care for people with dementia and their carers and, through Heathcote Health, has been involved in several innovative dementia research studies.

Sandra Slatter:
Sandra is the founder of the Heathcote Community Capacity Builders, a framework designed to provide a platform for individuals and groups to come together to provide support and share information. She also instigated the “Heathcote A Caring Community” concept which has been the catalyst in engendering pride in the Heathcote Community

Renae Sullivan- Ubercare
10:00am- Plenary Session

Ubercare is a unique South Australian tech start- up company that connects people needing help, directly with qualified care workers. Ubercare’s dynamic General Manager, Renae Sullivan has an impressive background in psychology, communication and business management across various sectors. She leads the team with a strong culture of energy, professionalism, open communication and high-quality client service. She is a tenacious problem solver, with fresh ideas and a genuine interest in providing people with choices in how they can access the help they need, when they need it. Renae is particularly passionate about the role digital disruption plays in workforce innovation for the care industry, that provides positive outcomes for both the client, their families, as well as the worker. “Ubercare uses technology to efficiently find the nearest available support worker, in an affordable, convenient, safe and immediate manner.” Ubercare is impacting the care industry the same way peer-to-peer platforms have revolutionised other marketplaces worldwide, such as transport, accommodation, banking, finance and the music industry.

Ashley Fell- How do we interest young people to work in Aged Care? Demand vs Supply
12:00pm- Plenary Session

Ashley Fell is a social researcher, trends analyst and Team Leader of Communications at the internationally recognised McCrindle. From her experience in managing media relations, social media platforms, content creation and event management, Ashley is well positioned to advise how to achieve cut-through in these message-saturated times. Her expertise is in training and equipping leaders and teams on how to communicate across generational barriers. With academic qualifications in communications and experience in leading the communications strategy at McCrindle, Ashley brings robust, research-based content to her engaging presentations and consulting.

Sabine Phillips Problem with probate – are you having trouble?
2:00pm- Residential Concurrent

Sabine Phillips is a partner at Gadens. Sabine represents aged care clients in risk management, investigations, dispute resolution, inquests, governance and policy review. Sabine holds a Master of Laws and Master of Business. She is also an RN1 (non-practising), has worked as an operator of aged care facilities, a Fellow AICD, Director of Uniting AgeWell and Board Member of Alzheimer’s Australia Victoria.


John Engeler- Significant Refurbishment: Fair Game? A Review of Its Implementation so Far
2:30pm-Residential Concurrent

John has completed five years in Aged Care as Group Manager of Accommodation Services at SummitCare. He has previous experience in specialist housing and accommodation design – for both the non- profit and government sector, including some innovative models of accommodation for younger people previously housed in aged care facilities. He is passionate about getting right balance between design for both current and future aged care residents through service innovation.



Nick Seemann- Significant Refurbishment: Fair Game? A Review of its Implementation so Far
2:30pm-Residential Concurrent

Nick Seemann established Constructive Dialogue Architects to support social initiatives in 2000. They have provided strategic, architectural and project management services for The Salvation Army, Uniting, HammondCare, SummitCare, SynovumCare, Peninsula Villages and RAAFA (WA). Nick’s work focuses on both new buildings and strategic improvement of existing facilities to better support residents’ health and wellbeing. Prior to founding Constructive Dialogue, worked on community development projects in PNG and Nepal.

Paul Murphy- Retirement Living- The State of Play
2:00pm- Retirement Living and Seniors Housing Concurrent

Paul Murphy brings to LASA over 12 years’ experience in Aged Care, Community Care and Retirement Living having served as General Manager and Group General Manager for Retirement Living in both not-for-profit and for-profit organisations in Queensland. Paul’s earlier career experience was in Human Resource Management and Industrial Relations in NSW public hospitals then later in Qld in private hospital pharmacy services. Within the hospital and pharmacy sectors he specialised in HR/IR advice and support to line managers across recruitment, attraction & retention, performance management, coordinating investigation and disciplinary processes and representation in the IR commission.

Paul has a Masters Degree in Human Resource Management & Industrial Relations; Cert IV in Aged & Disability Services; is a former Qld State Councillor and Fellow of the Australian Human Resources Institute (AHRI); Graduate of the Australian Institute of Company Directors (GAICD); Graduate of the Australian Institute of Superannuation Trustees (GAIST-adv) and is an experienced Company Director with over 12 years’ experience on boards in both the education and financial services sectors. Paul is currently a Trustee Director of Catholic Superannuation Fund (CSF) and serves on the Risk Management committee. Members seeking advice or support on Retirement Living and Seniors Housing matters can call 1300 111 636 or email

Ljubica Petrov- Inclusive Services Standard
4:00pm Diversity Concurrent

Ljubica Petrov has worked in the aged care sector for over 20 years and has guided inclusive policies and initiatives across Australia. She manages the Centre for Cultural Diversity in Ageing. Her recent work includes the National Quality Indicators working group and training focusing on diversity with the Quality Agency


Christine Ferlazzo- LGBTI Rainbow Tick
4:30pm Diversity Concurrent

Chris has a nursing background with extensive clinical and management experience in the hospital, healthcare and community sectors. She currently works at Merri Health (community health service in Melbourne) in the position of Aged and Primary Care Business Partner. She is an experienced project and business manager skilled in business process and analysis, strategic planning, innovation, service development, policy analysis and change management. She previously operated her own business in the retail and service sector. Holds a Bachelor Applied Science (Nursing), Masters of Business Administration and Masters of Policy and Politics.



Doreen Power- What does choice look like Residential Aged Care? What does it mean for your business?
4:00pm- Thrive Concurrent

Doreen is a health care professional with a nursing background and an experienced senior executive across both the public and private health sectors ranging from Acute and Aged Care health services, Primary Health and Community Health. Doreen is also a Quality Surveyor/Coordinator with The Australian Council on Healthcare Standards. Key interests in health include Aboriginal Health, education, workforce development, governance and risk management. Doreen is passionate in utilising innovation in all aspects of planning to provide quality care.Within her clinical and executive roles Doreen has had significant experience in change management, developing new services, implementing operational and organisational restructures, project management for major capital works, strategic planning, introduction of major information management systems, human resource management, emergency and disaster management, quality, risk management and governance and developing key partnerships for service development and has a passion for mentoring staff to develop high performance teams.

Tuesday 6 February

Amber Cartwright- The latest changes to the rule book have on retirement village operators
9:00am Models of Care and Service Delivery Concurrent

Amber is a Chartered Accountant with experience in Public Accounting Practice and Commercial Project Accounting. Amber has been responsible for the financial analysis and benchmarking for a number of aged care, retirement living and community service providers across Australia. She has also undertaken market feasibility analysis and financial modelling for potential residential aged care and retirement living developments. Amber possesses experience in the review of operational effectiveness of organisations, appraisal of budgeting and financial reporting systems, systems documentation and process mapping.

Emily Gilfillan- Moving Home: health/aged care partnerships for older people with severe behavioural and or mental health needs in RACFs
9:00am Models of Care and Service Delivery Concurrent

As BLP’s Seniors Living Sector Leader, Emily actively seeks to redefine the paradigm of seniors living environments. Her continual research; both locally and abroad; into inter-generational and social housing typologies informs innovative and thoughtful design solutions into an ever-changing landscape of aged care and retirement living residences. Emily has collaborated with some of the world’s most respected thought leaders in seniors housing and continuum of care for the ageing population. She has extensive experience in the preparation of urban design and masterplanning strategies, through to design development and delivery across an array of project sectors and types. As an advisor to the National Ageing Research Institute (NARI) and recent completion of the University of Tasmania’s Understanding Dementia’s MOOC, Emily’s wealth of expertise contributes greatly to real lives, to improve outcomes for older people and those who care for them.

Donald Swanborough- No-Vacancy: Achieve maximum Occupancy
11:00am Business Considerations Concurrent

As a specialist Aged Care financial adviser with more than 30 years in the industry, Don has extensive experience in guiding clients through the complexities of the aged care system. Don partners with facilities to deliver independent financial advice to residents and families to assist them to move with confidence. He is an Associate of Financial Planning Australia and a member of the Association of Financial Advisers.


Catherine Maxwell- Leading the Pack in Aged Care Good Governance
11:00am Business Considerations Concurrent

Catherine is the National Director, Policy and Advocacy at the Governance Institute of Australia. She was previously Company Secretary at the Cancer Council NSW, NPP Australia Limited and Father Chris Riley’s Youth off the Streets Limited. She has a strong background in governance and policy gained in roles at the Australian Prudential Regulation Authority, the ASX Corporate Governance Council, the Australian Institute of Company Directors and the Financial Services Council. Prior to this she worked as a lawyer in Sydney and Hong Kong for 10 years.


Neil McKay- The Changing credit landscape in Australia. What it means for you
10:00am Business Considerations Concurrent

Neil has over 20 years Commercial Finance industry experience including as a Senior Executive with one of the worlds largest and most respected financiers GE Capital. Throughout Neil’s career he has had exposure to a diverse range of industries including healthcare.  Neil is experienced in most financial products including corporate and asset finance, commercial property lending, franchise funding and fleet management.

Michael Goldsworthy- The principles, processes and practicalities of transforming your organisation
11:30am Plenary Session

A visionary, a strategist, a big picture thinker, Michael is widely known throughout Australia by Directors, CEOs and Executives for his comprehensive understanding of the emerging and future big picture aged care, health care and related human service industry trends, his unique facilitation and his innovative strategies, models and tools.


Saed Khan- Disruption Ahead- The health care industry in the next decade
12:00pm Plenary Session

Saeed heads the NSW Digital Health and Human Services practice for Ernst & Young’s (EY) in Sydney. He is a national expert on digital health and brings a strong global, national and state-wide experience in health and aged care sectors. Saeed regularly advises major health sector clients on current and future challenges posed by digital disruption and strategic initiatives to take advantage of technology and industry changes.