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Developing Effective Sales Leadership of Case Managers & Admissions Staff – Residential & Home Care (Melbourne, VIC)

21 May 2019 @ 10:00 am - 3:00 pm

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Date:21 May 2019
Venue:Catholic Leadership Centre
576 Wellington Parade, East Melbourne Vic 3002
Registration Fees:LASA Member: $450 ex GST, Non Member $550 ex GST
Category:Customer Service Workshop
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This interactive workshop has been designed to provide supervisors, managers & leaders with an insight into the skills and holistic frameworks required to efficiently and effectively lead and manage an admission and/or home care sales team to achieve success.

Who should Attend?

Staff involved in leading and/or managing staff directly involved in the residential admissions and/or home care sales process.

The Workshop Covers:

  • Understanding the changing aged care market and its impact on sales success
  • Understanding the leadership attributes and skills required to be successful
  • Understanding what is involved to create and maintain an aligned, motivated, successful and engaged sales team
  • How to improve sales success and the confidence of the sales team members by adopting and applying the customer centric sales (CCS) method
  • How to coach your sales staff to embed the CCS method
  • How to measure and communicate the performance of the sales individuals
  • Understanding what is involved to build a high performance sales environment and culture
  • How to drive growth through managing lead referrers and knowing your competition
  • How to develop a sales plan

Robert Szymanski, Results Care Group

Robert has a proven track record as a successful senior manager in a variety of industries, holding positions ranging from CEO to general management to functional management to line roles in sales, marketing and operations.


21 May 2019
10:00 am - 3:00 pm
Event Categories:
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Catholic Leadership Centre
576 Victoria Parade
East Melbourne, Victoria 3002 Australia


LASA Events
1300 111 636