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Consumer Experience & Services in Aged Care & Aged Care Quality Standards Masterclass (Ardrossan, SA)

25 June 2019 @ 9:30 am - 4:30 pm

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Date:25 June 2019
Time:9.30am - 4.30pm
State:South Australia
Venue:Ardrossan Community Hospital
37 Fifth Street Ardrossan SA 5571
Registration Fees:LASA Member $450 ex gst
Non Member $550 ex gst
Category:Customer Service
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Consumer Experience and Service in Aged Services – importance, issues and making it consistently better

Changes in the Aged Care Standards now requires a focus on the consumer journey and hence the importance of this training….

This interactive program will work with you on strategies and systems to make sure your services to your consumers meet standards agreed to by your organisation and aimed for in our aged services industry.  Over the 1 day of presentation, workshopping, discussion and action planning you will be reflecting and reviewing your consumer experience with you, you team and your organisation – in the context of quality standards and contemporary aged services practice.

Aged Care Quality Standards Masterclass

2017 was a year of reviews in Australia’s Aged Services industry with key focus of achieving an aged care system underpinned by the principals of ageing in place, consumer directed care and market based competition. One strategy that has now been finalized, is that of the aged care quality standards. Building on three pillars: a single set of aged care standards operating across all aged care services; a streamlined approach to assessing provider performance against quality standards; and improved information on quality to assist consumers to make choices regarding the care and the services they need. Now is the time to attend a LASA Masterclass to ease your anxiety and work through the systems you already have in place.


Sharyn McIlwain, Principal Advisor, Residential Aged Care
Leading Age Services Australia Principal Advisor

Sharyn McIlwain commenced her career in aged care over twenty 20 years ago and more recently held the position of Operations Manager for a small private operator. In her 10 years in this role, Sharyn was responsible for the day to day operations of 140 Residential Aged Care Beds across two sites, one metropolitan and one rural. As is the case for a lot of small private operators Sharyn had to be across everything from Human resources and budgeting to ACFI funding and the Aged Care Act to being an amateur counsellor for not only residents and their families but also to staff. And all this while trying to maintain full compliance with the Australian Aged Care Quality Agency. The experience in this position this has given Sharyn great insight and understanding of balancing all the day to day aspects of managing a facility at the coal face. Sharyn is self-driven and demonstrates a passion to ensure the best quality of life and dignity remains high on her focus for all seniors in all areas of care.

Sharyn McIlwain
Sharyn Mcllwain, Principal Advisor Residential Care, LASA


25 June 2019
9:30 am - 4:30 pm
Event Categories:
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Ardrossan Community Hospital
37 Fifth Street
Ardrossan, South Australia 5571 Australia


LASA Events
1300 111 636