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How to Meet the New Standards in Residential Care through CDC (VIC)

March 5, 2020 @ 9:30 am - 4:30 pm

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Date:Thursday, 5 March 2020
Time:9:30am - 4:30pm
Location:Melbourne
State:Victoria
Venue:Catholic Leadership Centre
576 Victoria Parade, East Melbourne, VIC, 3002
Registration Fees:LASA Member: $450 excl. GST, Non Member $550 excl GST.
Category:Customer Service Workshop
How to Meet the New Standards in Residential Care through CDC

Registrations opening soon

Overview:
The aged care standards require a different approach to services. Simply rewriting policies and procedures to meet the standards will not ensure compliance with the consumer outcomes detailed in the standards.
Our research has shown that choice and the standards cannot be met in a “task based” model and a new approach is required. To meet the standards the service model must move from a “task based” to a “relationship based” model. This workshop outlines how a “relationship based” service model operates and in doing so meets all the aged care standards.
The workshop also provides real world examples of aged care providers who have moved their models to a “relationship based” one. The outcome for these providers has been satisfied residents and families, motivated staff and an easy method of demonstrating compliance with the aged care standards.

Details

Date:
March 5, 2020
Time:
9:30 am - 4:30 pm
Event Categories:
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Venue

Catholic Leadership Centre
576 Victoria Parade
East Melbourne, Victoria 3002 Australia

Organiser

LASA Events
Phone:
1300 111 636
Email:
events@lasa.asn.au