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How to Meet the New Standards in Residential Care through CDC (NSW)

March 18, 2020 @ 9:30 am - 4:30 pm

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Date:Wednesday, 18 March 2020
Time:9:30am - 4:30pm
Location:Sydney
State:New South Wales
Venue:LASA Sydney Office
Suite 1 Level 9, 1 Oxford Street, Darlinghurst, NSW, 2010
Registration Fees:LASA Member: $450 excl. GST, Non Member $550 excl GST.
Category:Customer Service Workshop
How to Meet the New Standards in Residential Care through CDC

Registrations opening soon

Overview:
The aged care standards require a different approach to services. Simply rewriting policies and procedures to meet the standards will not ensure compliance with the consumer outcomes detailed in the standards.
Our research has shown that choice and the standards cannot be met in a “task based” model and a new approach is required. To meet the standards the service model must move from a “task based” to a “relationship based” model. This workshop outlines how a “relationship based” service model operates and in doing so meets all the aged care standards.
The workshop also provides real world examples of aged care providers who have moved their models to a “relationship based” one. The outcome for these providers has been satisfied residents and families, motivated staff and an easy method of demonstrating compliance with the aged care standards.

Details

Date:
March 18, 2020
Time:
9:30 am - 4:30 pm
Event Categories:
, ,

Venue

LASA Sydney Office
Suite 1, Level 9, 1 Oxford Street
Darlinghurst, NSW 2010 Australia
Phone:
(02) 9212 6922

Organiser

LASA Events
Phone:
1300 111 636
Email:
events@lasa.asn.au