How to Meet the New Standards in Residential Care through CDC (NSW)
March 18, 2020 @ 9:30 am - 4:30 pm
|Date:||Wednesday, 18 March 2020|
|Time:||9:30am - 4:30pm|
|State:||New South Wales|
|Venue:||LASA Sydney Office|
Suite 1 Level 9, 1 Oxford Street, Darlinghurst, NSW, 2010
|Registration Fees:||LASA Member: $450 excl. GST, Non Member $550 excl GST.|
|Category:||Customer Service Workshop|
The aged care standards require a different approach to services. Simply rewriting policies and procedures to meet the standards will not ensure compliance with the consumer outcomes detailed in the standards.
Our research has shown that choice and the standards cannot be met in a “task based” model and a new approach is required. To meet the standards the service model must move from a “task based” to a “relationship based” model. This workshop outlines how a “relationship based” service model operates and in doing so meets all the aged care standards.
The workshop also provides real world examples of aged care providers who have moved their models to a “relationship based” one. The outcome for these providers has been satisfied residents and families, motivated staff and an easy method of demonstrating compliance with the aged care standards.