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August 2020

Certified Customer Service Excellence (CCSE) Program – 19 August 2020 – SOLD OUT

19 August 2020 @ 9:00 am - 1:00 pm

Date: 19 August 2020 Time: 9:00am - 1:00pm (AEST) Location: Join from your phone, tablet or computer Registration Fees: LASA Members: $470 +GSTNon Members: $570 + GST Brochure: Download a copy here Register: SOLD OUTPlease email events@lasa.asn.au to be addedto our wait-list for more course dates This interactive online workshop has been specifically designed for the age services industry by the Customer Service Institute of Australia (CSIA), in collaboration with Leading Age Services Australia (LASA), to help participants understand how…

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Understanding Accommodation Costs from RAD’s to DAP’s – Group A – SOLD OUT

20 August 2020 @ 9:00 am - 11:30 am

Date 20 August 2020 Time 9:00am - 11:30am AEST Location Join from your phone, tablet or computer Registration LASA Member: $250 + GSTNon Member: $350+GST Brochure Download a copy here Register SOLD OUTClick here to register for Group B Overview: This dynamic online workshop will provide a detailed overview of the Aged Care Financial Process. Arrangements regarding Refundable Accommodation Deposits (RADs), Daily Accommodation Payments (DAPs), Refundable Accommodation Contributions (RACs) & Daily Accommodation Contributions (DACs) can seem complex and confusing. Join…

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LASA Interactive Webinar – Navigating COVID-19 Communications

25 August 2020 @ 2:00 pm - 3:00 pm

Date 25 August 2020 Time 2:00pm - 3:00pm (AEST) Location Join from your phone, tablet or computer Registration LASA Member: Free Non Member: Free Brochure Download a copy here Register Click here to Register Overview: COVID-19 has changed how we communicate, what we say and how we are perceived by the people that matter most to aged care provider sustainability. With families and employees in a high state of anxiety, communication has an immediate impact on the health and wellbeing of people.…

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Governance in Aged Care Online – Group 10

28 August 2020 @ 10:00 am - 2:30 pm

Date: Friday, 28 August 2020 Time: 10:00am - 2:30pm (AEST) Location: Join from your phone, tablet or computer Registration Fees: $470 incl. GST Brochure: Download a copy here Register: Click here to register         Overview:The aged care sector has experienced over a decade of disruption in funding, clinical requirements and legislative changes amidst a background of changing consumer needs and expectations. The learnings from the royal commission interim report, highlight the importance of putting the consumer first…

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September 2020

Understanding Accommodation Costs from RAD’s to DAP’s – Group B

1 September 2020 @ 10:30 am - 1:00 pm

Date 1 September 2020 Time 10:30am - 1:00pm AEST Location Join from your phone, tablet or computer Registration LASA Member: $250 + GST Non Member: $350+GST Brochure Download a copy here Register Click here to Register Overview: This dynamic online workshop will provide a detailed overview of the Aged Care Financial Process. Arrangements regarding Refundable Accommodation Deposits (RADs), Daily Accommodation Payments (DAPs), Refundable Accommodation Contributions (RACs) & Daily Accommodation Contributions (DACs) can seem complex and confusing. Join us as our…

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