Age Services Industry Forum – Darwin (NT) – Cancelled
21 April 2020 @ 9:00 am - 1:00 pm
Given the ever-changing circumstances of COVID19 and the Government’s escalating responses, LASA has decided to err on the side of caution and not proceed with events and workshops until the end of June 2020. This is an appropriate course of action as we seek to limit the risk of infection/transmission within and across aged services residents/clients, age services worker and the companies that support our industry.
In light of this, LASA has made the decision to cancel this event and attendees will be updated of future plans for alternate delivery of this event. We would like to apologise that we will be unable to deliver this valuable content to attendees at this time and for any inconvenience caused.
Gain the skills to become a customer service champion
This interactive workshop has been specifically designed for the age services industry by the Customer Service Institute of Australia (CSIA) & LASA to guide participants in understanding how to keep the customer at the heart of all they do and to see the world through a customer lens.
The program focuses on the essential skills and techniques that make customer service better and aids participants to build cognitive and effective empathy skills and techniques required to provide exceptional customer service and support.
- Customer service versus customer experience
- Communication skills for service excellence
- Managing challenging conversations with internal and external customers
- Maintaining customer focus –motivating yourself and others
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