Aged Care Quality Standards Workshop (VIC)
3 March 2020 @ 9:00 am - 1:00 pm
The first of July 2019 has come and gone, it is time to be confident that staff at all levels of your organisation are ready and able to demonstrate compliance with the Aged Care Quality Standards.
This in-depth workshop will equip participants with the tangible skills and knowledge to:
- Understand the requirements of each standard
- Have skills to demonstrate that they know how to apply each requirement
- Monitor and evaluate
- Participate in continuous improvement
During this interactive four hour class, attendees will receive insights, hints, tips and tools to assist them to navigate ‘customer experience’ vs ‘customer service’ whilst being engaged and encouraged to participate in learnings with their peers.
Participants will return the service equipped with a clear understanding as to how apply the standards.
An Initiative of: