Aged Care Quality Standards Workshop (Melbourne, VIC)
27 November 2019 @ 9:00 am - 1:00 pm
|Date:||Wednesday 27 November 2019|
|Time:||9:00am - 1:00pm|
|Venue:||Catholic Leadership Centre|
576 Victoria Parade, East Melbourne, 3002
|Registration Fees:||LASA Member: $250 excl. GST, Non Member $350 excl. GST|
The first of July 2019 has come and gone, it is time to be confident that staff at all levels of your organisation are ready and able to demonstrate compliance with the Aged Care Quality Standards. This in-depth workshop will equip participants with the tangible skills and knowledge to:
|•||Understand the requirements of each standard|
|•||Have skills to demonstrate that they know how to apply each requirement|
|•||Monitor and evaluate|
|•||Participate in continuous improvement|
During this interactive four hour class, attendees will receive insights, hints, tips and tools to assist them to navigate ‘customer experience’ vs ‘customer service’ whilst being engaged and encouraged to participate in learnings with their peers. Participants will return the service equipped with a clear understanding as to how apply the standards.
Who should attend this workshop?
Course content is designed to be accessible for all levels of staff and we strongly encourage attendance from across your organisation, including but not limited to, General Managers, Operations and Service Managers, Procurement Officers, DONs, Facility Managers and direct care staff from the residential aged care and community care service sectors.