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Aged Care Quality Standards Workshop (Melbourne, VIC)

27 November 2019 @ 9:00 am - 1:00 pm

Date:Wednesday 27 November 2019
Time:9:00am - 1:00pm
Location:Melbourne
State:Victoria
Venue:Catholic Leadership Centre
576 Victoria Parade, East Melbourne, 3002
Registration Fees:LASA Member: $250 excl. GST, Non Member $350 excl. GST
Category:Hot topics
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Overview:
The first of July 2019 has come and gone, it is time to be confident that staff at all levels of your organisation are ready and able to demonstrate compliance with the Aged Care Quality Standards.  This in-depth workshop will equip participants with the tangible skills and knowledge to:

Understand the requirements of each standard
Have skills to demonstrate that they know how to apply each requirement
Monitor and evaluate
Participate in continuous improvement

During this interactive four hour class, attendees will receive insights, hints, tips and tools to assist them to navigate ‘customer experience’ vs ‘customer service’ whilst being engaged and encouraged to participate in learnings with their peers.  Participants will return the service equipped with a clear understanding as to how apply the standards.

Who should attend this workshop? 
Course content is designed to be accessible for all levels of staff and we strongly encourage attendance from across your organisation, including but not limited to, General Managers, Operations and Service Managers, Procurement Officers, DONs, Facility Managers and direct care staff from the residential aged care and community care service sectors.

Details

Date:
27 November 2019
Time:
9:00 am - 1:00 pm
Event Categories:
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Venue

Catholic Leadership Centre
576 Victoria Parade
East Melbourne, Victoria 3002 Australia

Organiser

LASA Events
Phone:
1300 111 636
Email:
events@lasa.asn.au