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Aged Care Quality Standards Workshop (Brisbane, QLD)

21 November 2019 @ 9:00 am - 1:00 pm

Date:Thursday 21 November 2019
Time:9:00am - 1:00pm
Venue:LASA Brisbane Office
6 Pavilions Close, Jindalee
Registration Fees:LASA Member: $250 excl. GST, Non Member $350 excl. GST
Category:Hot topics
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The first of July 2019 has come and gone, it is time to be confident that staff at all levels of your organisation are ready and able to demonstrate compliance with the Aged Care Quality Standards.  This in-depth workshop will equip participants with the tangible skills and knowledge to:

Understand the requirements of each standard
Have skills to demonstrate that they know how to apply each requirement
Monitor and evaluate
Participate in continuous improvement

During this interactive four hour class, attendees will receive insights, hints, tips and tools to assist them to navigate ‘customer experience’ vs ‘customer service’ whilst being engaged and encouraged to participate in learnings with their peers.  Participants will return the service equipped with a clear understanding as to how apply the standards.

Who should attend this workshop? 
Course content is designed to be accessible for all levels of staff and we strongly encourage attendance from across your organisation, including but not limited to, General Managers, Operations and Service Managers, Procurement Officers, DONs, Facility Managers and direct care staff from the residential aged care and community care service sectors.


Tracey Duke
Principal Consultant Residential Aged Care, Leading Age Services Australia

Tracey’s role at LASA is the Principal Consultant for Residential Aged Care. She is a Registered Nurse who holds a Bachelor of Nursing, Post Graduate Certificate in Intensive Care, Graduate Diploma Business (Management), Master of Business Administration and a Diploma with Company Directors. She has over 30 years experience in health working in both Western Australia and Queensland holding various appointments across national services in both the private and not-for-profit aged care sectors. She is an active member of the Australian College of Nursing and belongs to the Policy Chapter on Workforce having recently participated in publishing a position paper on unlicensed workers in healthcare environments.

Her background includes Adjunct Professorial Appointment to the School of Nursing and Midwifery Griffith University, membership on the State-wide General Medical Clinical Network, State-wide Clinical Handover Reference Group, participation on the Griffith and ACU University Bachelor of Nursing Advisory Committees, Membership on the Corporate Services Committee for Queensland Nursing Council and member of the Australian Institute of Company Directors.

Tracey has a keen interest in Nursing Leadership and developing high performance teams able to achieve innovations and improve health outcomes for our community


21 November 2019
9:00 am - 1:00 pm
Event Categories:
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LASA Brisbane Office
6 Pavilions Close
Jindalee, Queensland 4074 Australia
07 3725 5555


LASA Events
1300 111 636