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Aged Care Quality Standards Workshop (Sydney, NSW)

19 November 2019 @ 9:00 am - 1:00 pm

Date:Tuesday, 19 November 2019
Time:9:00am - 1:00pm
Location:Sydney
State:New South Wales
Venue:LASA Sydney Office
Suite 1, Level 9, 1 Oxford Street, Darlinghurst 2010
Registration Fees:LASA Member: $250 excl. GST, Non Member $350 excl. GST
Category:Hot topics
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Overview:
The first of July 2019 has come and gone, it is time to be confident that staff at all levels of your organisation are ready and able to demonstrate compliance with the Aged Care Quality Standards.
This in-depth workshop will equip participants with the tangible skills and knowledge to:

Understand the requirements of each standard
Have skills to demonstrate that they know how to apply each requirement
Monitor and evaluate
Participate in continuous improvement

During this interactive four hour class, attendees will receive insights, hints, tips and tools to assist them to navigate ‘customer experience’ vs ‘customer service’ whilst being engaged and encouraged to participate in learnings with their peers.
Participants will return the service equipped with a clear understanding as to how apply the standards.

Presenter
Jane Floyd
Principal Consultant Home Care, Leading Age Services Australia
As a specialist in community engagement, customer experience, sales and marketing functions, Jane’s career has largely been in customer services arenas across governments, not for profits sectors and corporate sectors.
Throughout her career Jane developed valuable skills and experience in understanding the health and community care systems and the reforms underway She possesses a keen interest in aged care and has worked with a number of organisations over the past few years to assist them to understand, respond and maximise the business benefits and opportunities.
Jane’s experience spans research to inform and evaluate policy and programs, commercial and social (change) marketing research and analysis, integrated campaign development and implementation, and extensive consumer and stakeholder engagement.
With well-honed management and leadership skills her professional range covers hands on project delivery through to Board-level influence.

Details

Date:
19 November 2019
Time:
9:00 am - 1:00 pm
Event Categories:
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Venue

LASA Sydney Office
Suite 1, Level 9, 1 Oxford Street
Darlinghurst, NSW 2010 Australia
Phone:
(02) 9212 6922

Organiser

LASA Events
Phone:
1300 111 636
Email:
events@lasa.asn.au