Customer Service Workshops

LASA hosts a range of Customer Service Workshops across the nation covering topics such as complaints, diversity, empowerment and more.

 

Consumer Experience and Service in Aged Services  

 

This interactive program will work with you on strategies and systems to make sure your services to your customers meet standards agreed to by your organisation and aimed for in our aged services industry.  Over the 1 day of presentation, workshopping, discussion and action planning you will be reflecting and reviewing your customer experience with you, you team and your organisation – in the context of quality standards and contemporary aged services practice.

 

How to Meet the New Standards in Residential Care Through CDC

 

This workshop focuses on the new single aged care quality standards that will be in effect from 1st July 2019.The foundation of the new standards is consumer choice and, in many cases, the current service models in residential care will struggle to meet this new standard. New models, systems and processes are required so Aged Care Providers can meet this foundation standard.
This workshop has been designed using real world examples in which Aged Care Providers have implemented a consumer choice model and are now able to meet the new standards.