LASA understands that complaints (and their resolution) are a form of feedback and provide valuable opportunities for learnings and to improve our service delivery. The collection of complaints data also provides a useful benchmark against which LASA can assess its performance compared to its objectives over time and informs future strategic decision-making.

If you have a complaint related to any aspect of LASA’s products, services or operations, please make your complaint in writing, using the LASA Complaint Form, using one of the lodgement methods listed on the form. A complaint may be made anonymously, however complainants should be aware that if LASA is unable to validate a complaint or seek further information to progress a complaint, the complaint may not be able to be fully investigated.

View Complaints Management Policy