Government has commenced a process of reform transition that will see Commonwealth Home Support Programme (CHSP) services align with the future home care program design of the Support at Home Program commencing July 2023.

The initial steps for CHSP provider reform transition starts with the 2022-23 CHSP Grant Extensions, this being an early indicator of what is to come. There are three core changes for CHSP service types with direct service delivery:

  1. Providers will transition from upfront quarterly payments to fixed monthly payments in arrears based on 1/12 of the total value of the grant agreement,
  2. Providers will transition from biannual performance reporting to monthly performance reporting through the Data Exchange (DEX) to provide better reporting and tracking of service delivery; and
  3. Grant agreements will be reviewed and updated to reflect nationally consistent unit price ranges for all service types in CHSP, with the exception of Goods Equipment and Assistive Technology (GEAT) and Home Modifications.

These initial reform steps are intended to prepare CHSP providers for the new Support at Home Program that will have a greater focus on individual clients. Anticipating other reform transition demands across finance, governance, quality regulation, ICT systems and workforce management is also critical, providing for a more considered approach to CHSP provider reform transition. The CHSP Reform Transition Virtual Forum has been designed to consider these demands.

The CHSP Provider Reform Transition Virtual Forum has been designed with CEOs, COOs, Board Directors, General Managers, Quality/Compliance Managers, Business Operations and Service Managers in mind who currently delivery CHSP services through grant funded arrangements. It includes both speaker presentations and panel discussions, evoking thought leadership among CHSP providers for navigating future home care reforms that will affect the delivery of home care services. It will explore some of the broader considerations for reform preparations and anticipating business development actions, providing participants with an invaluable reflective learning opportunity.

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Speakers:

Program:

Please note all times are in AEDT

TimeSession TitleSpeakers

9.00am – 10.00am

 

Check In & Introductory Video

(Instructions on how to navigate the virtual portal)

 

10.00am – 10.20am

 

Opening & Welcome
Outline of Home Care Reforms

Troy Speirs, Senior Policy Advisor, LASA

 

10.22am -10.42am

 

Session 1: Navigating Adjustments to CHSP Governance

This session will focus on likely future requirements for home care provider governance structures under the new Aged Care Act with account for organisational, financial, risk and (to a lesser extent) clinical governance requirements.

The draft Aged Care and Other Legislation (Royal Commission Response No. 2) Bill 2021  highlights the Government’s intention in response to the Royal Commission’s recommendations on provider governance. The Department of Health is now consulting on strengthening provider governance arrangements to be implemented across 1 March 2022 to 1 March 2023.

The aim of this session is to help CHSP providers understand the key changes that are emerging for their governance operations and what will likely be required of them to progress these changes as part of their overall reform transition plan.

 

Speaker Presentation

Mel Metz, Assistant Secretary Legislative Reform Branch, Department of Health

10.44am – 11.14am

 

Panel discussion

Catherine Daley, CEO, Integratedliving

Melinda Paterson, Manager, Engadine Community Services (ECS)

Mel Metz, Assistant Secretary Legislative Reform Branch, Department of Health

Facilitator: Jane Floyd, Home Care Specialist, LASA

11.16am – 11.36am

 

Session 2: Navigating Adjustments to CHSP Financial Management

The era of the universal CHSP Grant is coming to an end in transitioning over to the Support at Home Program commencing July 2023. The Department of Health have recently published a program overview that outlines the direction of the incoming changes that CHSP providers will need to prepare for. This is alongside interim changes being introduced through CHSP Grant Extensions commencing July 2022. Combined, this signals a busy period of reform.

More stringent financial processes, accounting for client contributions, pricing and cost management are now centre stage. The new look draft Aged Care Financial Report Expenditure Statement 2021-22 provides an indication of what will be expected from home care providers in reporting.

The aim of this session is to help CHSP providers understand the key changes that are emerging for their financial operations and what will likely be required of them to progress these changes as part of their overall reform transition plan.

 

Speaker Presentation

Jane McDonald, Executive Director, Integratedliving

11.38am – 12.08pm

 

Panel discussion

Grant Corderoy, Senior Partner, StewartBrown

Robert Sims, Executive Director, CentacareCQ

Jane McDonald, Executive Director, Integratedliving 

May Hassan, Manager Home & Community Services, Whitehorse City Council

Facilitator: Tim Hicks, General Manager Policy, Advocacy and Advisory LASA

 

12.10pm – 12.40pm

 

Virtual Break

12.40pm – 1.00pm

 

Session 3: Competition and Regulation

Many stand-alone CHSP providers will come from an era where the demands of service competition and regulatory compliance were light on and simple to contend with. Much has changed and the future will be met with increasing competition and rigour in regulation consistent with the recommendations of the Royal Commission into Aged Care Quality and Safety.

This transition will require change among providers on many fronts in terms of transition planning and business development.

The aim of this session is to help CHSP providers understand the key changes that are emerging for their business operations in response to increasing competition and rigour in regulation. It will inform them on what will likely be required to progress these changes as part of their overall reform transition plan.

 

Speaker Presentation

Nick Hartland, First Assistant Secretary, Department of Health

1.02pm – 1.32pm

 

Panel discussion  

Nick Hartland, First Assistant Secretary, Department of Health 

Adrian Morgan, General Manager, Flexi Care

Michelle Jenkins, CEO, Community Vision

Jason Howie, CEO, Kincare

Facilitator: Paul Johnson, Chief Opportunity Officer, Ballycara

 

1.34pm – 1.54pm

 

Session 4: Workforce Considerations

We can see signals of longer term and chronic workforce challenges in the context of increasing fiscal pressures. Crisis point has been experienced by many in the context of COVID-19 with these challenges exacerbated by the shutting of borders and a reluctance among some existing and potential new staff to work in home care. There is also increased competition for clinical staff within the health sector and direct care staff within the NDIS. The Social, Community, Home Care and Disability Services Industry Award 2021 changes will commence July 2022 with impacts in cost to serve. The use of brokerage services and provider responsibilities for contracting will become increasingly important. The role of the volunteer may also need to evolve. Reforms will come with increasing momentum for workforce regulation.

The aim of this session is to help CHSP providers understand the key changes that are emerging for their workforce operations and what will likely be required of them to progress these changes as part of their overall reform transition plan.

 

Speaker Presentation

Deidre McGill, Executive General Manager, Bolton Clarke

1.56pm – 2.26pm

 

Panel discussion 

Jonathan Smith, CEO, ECHO Community Services

Deidre McGill, Executive General Manager, Bolton Clarke

Evan Hill, CEO, Queensland Meals on Wheels 

Anna Buddo, Manager Service Planning and Risk, CCNB Community Care and Wellbeing

Facilitator: Kerri Lanchester, General Manager Member Relations and Innovation, LASA 

2.26pm – 2.41pm

 

Virtual Break

2.41pm – 3.01pm

 

Session 5: Getting Ready for Support at Home

The Department of Health is seeking to progress a Point of Delivery Payment Platform ICT solution for unit level claims and payments as part of the Support at Home Program design to commence July 2023. This is on the back of CHSP Grant Extensions commencing July 2022 that will introduce payment in arrears and monthly service activity reporting for CHSP providers. 

Noting the current state and variability of CHSP provider ICT systems and anticipating future ICT requirements for the Support at Home Program, this will amount to considerable administrative changes for many CHSP providers. This will likely also come with considerable additional cost.

The aim of this session is to help CHSP providers understand the key changes in their transition to increasing competition and regulation. This will include the Point of Delivery Payment platform, the new assessment process and flow to support plans, and what providers can do to prepare.

Speaker Presentation

Julia Atkinson, Assistant Secretary Support at Home Branch, Department of Health

3.03pm – 3.33pm

 

Panel discussion

Helen Kemp, General Manager Community Health and Care, Benetas

Jodi Livesley, Sector Support, Development and Training Central Coast, Wesley Mission

Annette Hili, General Manager Australia and New Zealand, Alayacare

Julia Atkinson, Assistant Secretary Support at Home Branch, Department of Health

Facilitator: Merlin Kong, Interim Director Workforce and Innovation, LASA

 

3.35pm – 3.55pm

 

Session 6: Alternative Business Options

Smaller standalone CHSP providers may struggle to remain viable outside of grant funding arrangements in the future financial and operational environment of the Support at Home Care Program, lacking scale and diversification. Collaboration, consortiums and shared services will become increasingly important in strengthening provider viability arrangements to ensure community access to services can be maintained.

In residential care, small regional and rural residential aged care providers have struggled with the same challenges. While many have focused on building scale, some have risen to the challenge by developing alternate consortium arrangements to create efficiencies, deal with regulatory burden and maintain a viable community presence.

The aim of this session is to help CHSP providers consider alternative business options that may strengthen their viability for continued community presence and understand what will likely be required of them to progress these types of business solutions as part of their overall reform transition plan.

Speaker Presentation

Darrell Price, National Head, Health & Aged Care, Grant Thornton

3.57pm – 4.27pm

 

Panel discussion

Patrick Herd, Principal Consultant, Community Business Australia

Joanne O’Brien, Partner, HopgoodGanim Lawyers

Sharon Sweeney, Executive Manager Aged and Community Care System Improvement, Brisbane North PHN

Darrell Price, National Head, Health & Aged Care, Grant Thornton

Facilitator: Chris Edith, Qld State Manager LASA

 

4.29pm – 4.34pm

 

Wrap up & Close of Forum

 

MC: Troy Speirs, Senior Policy Advisor, LASA

 

Registration

 

Each delegate will require their own individual registration and will receive a unique login to the online portal which is only valid for use on one device at a time. The online conference platform is simple to use and allows you to access presentations, one to one meetings, and connect with your colleagues in the meeting hub. There will also be live support available for the duration of the forum should you have any questions.