LASA’s Online Professional Development Program has been designed to meet the shifting needs of the age services industry and we are continually adding new education and programs to our schedule. The online delivery model presents a simulated classroom experience through the use of live video functionality. A virtual meeting room enables you to interact in real time with the facilitator and other participants providing valuable peer to peer learning and a fully supported experience. We have broken our courses down into short sessions to enable minimal interruption to your working day and make attendance easily accessible from any location in Australia. All participants are issued a certificate of attendance with CPD points upon completion. So, jump online and register now to expand your knowledge!

Care managers will play a central role in the new redesigned home support program. The role of care manager is a vital connection with clients, clinicians and the delivery of in-home services.

The primary goal of care management is to optimise client functioning by providing quality services in the most efficient and effective manner to individuals who sometimes have multiple and complex needs. A holistic assessment of care needs is foundational to good care planning and identifying the best options to meet individual needs and achieve goals. LASA has developed this workshop for those who are new to care management roles or who want to refresh their skills.

Introduction to Care Management:

Module 1 – Legalities of the Home Care Package Program

  • Overview of the Home Care Package Program
  • Goals of care management
  • Role and responsibilities of a care manager
  • Understanding duty of care
  • Consumer rights and responsibilities
  • Understanding quality reviews – meeting the standards

Module 2 – Developing the Care Plan

  • “No decision about me, without me” and other principles of care planning
  • Assessing needs to support good care planning
  • Understanding diversity and cultural safety in care planning
  • Reablement and restorative care planning
  • “Whose care plan is it anyway?”
  • Understanding consumer directed care planning
  • Setting meaningful person-centred goals

Module 3 – Home Visits

  • Good home visiting protocols
  • Conversations with clients
  • Intentional listing
  • Six important questions to ask

Advanced Care Management Skills

Module 4 – Clinical governance in care management

  • Clinical issues in aged care
  • What is clinical governance in a home care setting?
  • Risk management
  • Your role in clinical care
  • Balancing duty of care with dignity of choice

    Module 5 – Preparing HCP documentation

    • Setting HCP fees and charges
    • Understanding the Home Care Package agreement
    • Developing the care plan budget
    • Preparing Home Care Package Statements
    • Progress notes – documentation requirements

      Module 6 – Other HCP considerations

      • Intersection of CHSP with HCP Program
      • Partnering with care workers and carers
      • Understanding excluded items from HCP
      • Managing client complaints and feedback
      • Supporting the self-managed client
      • Monitoring progress and deterioration
      • Tools for evaluating client outcomes

        About the Facilitator:

        Jane Floyd is based in Sydney and holds post graduate qualifications in Commerce, Marketing, Management, Public Relations, Communication Management and Government Administration. Jane is a qualified Internal Auditor with more than 20 years’ experience in health, home and community care. Jane is an experienced non-executive director on health and aged care boards.
        Jane has been employed by LASA for almost three years, providing specialist advice and consultation services to home and community care providers on a range of business needs. These include organisational and clinical governance, customer experience reviews, change management, quality performance reviews, training and development, risk and compliance, strategic planning, business performance and assisting providers respond to non-compliance audits and sanctions.


        The sessions are interactive, utilising zoom and involving breakout sessions, as such participants must to be logged in 1-person per device and be able to use the camera and microphone. The interactivity provides participants with ample opportunities for questions and answers and will ensure you leave the course equipped with advanced knowledge and skills, which you can immediately apply in the workplace. If you have any questions about this workshop or cannot meet the above requirements, please contact LASA Events before purchasing.  Participants who join on the day that cannot meet these requirements will not be able to participate in the session and refunds cannot be guaranteed.

        Who Should attend?

        Care managers, case managers, care coordinators and those seeking care management roles

        Dates & Times:

        Introduction to Care Management
        Monday 25 July 2022
        10:00am – 1:30pm AEST
        SOLD OUT

        Introduction to Care Management
        Thurssday 4 August 2022
        10:00am – 1:30pm AEST
        Click here to register

        Advanced Care Management
        Friday 29 July 2022
        10:00am – 1:30pm AEST
        SOLD OUT

        Advanced Care Management
        Friday 5 Augsut 2022
        10:00am – 1:30pm AEST
        Click here to register

        This course is divided into 2-parts. Attendees do not have to complete both, however, an understanding of care management is required to attend Advance Care Management Skills.

        Registration per session date:

        ACCPA Members: $275 Inc GST
        Non Member: $440 Inc GST