LASA’s Online Professional Development Program has been designed to meet the shifting needs of the age services industry and we are continually adding new education and programs to our schedule. The online delivery model presents a simulated classroom experience through the use of live video functionality. A virtual meeting room enables you to interact in real time with the facilitator and other participants providing valuable peer to peer learning and a fully supported experience. We have broken our courses down into short sessions to enable minimal interruption to your working day and make attendance easily accessible from any location in Australia. All participants are issued a certificate of attendance with CPD points upon completion. So, jump online and register now to expand your knowledge!

Care management has an important role to play in supporting recipients to receive safe and quality aged care services whilst they continue to live independently in their home and community. 53.4% of consumers in the CHSP program only receive one service. Nevertheless, all providers are responsible under the Aged Care Standards for optimising the health and wellbeing of their clients in accordance with their needs, goals and preferences. Understanding and responding to the risks to client’s health and wellbeing is essential to delivering safe and effective care and services.

The new Support at Home Program, to be introduced in July 2023, will offer Care Management as a separately funded service type. CHSP providers are well placed to build workforce skills in this service category and demonstrate their capabilities if they wish to apply.

This Workshop will Cover:

Legal Framework of aged care and services

▪ Overview of the Australian aged care industry
▪ About the Commonwealth Home Support Program
▪ Intersection of CHSP with HCP Program
▪ My Aged Care Provider Portal
▪ Consumer rights and responsibilities
▪ Understanding quality reviews – meeting the standards in CHSP

Client Communication

▪ Good telephone and home visiting protocols
▪ Building rapport with intentional listening
▪ Onboarding clients with six important questions to ask
▪ Partnering with care workers and informal carers

▪ Managing complaints and feedback, and open disclosure
▪ Monitoring progress and deterioration
▪ Progress notes and other legal documentation requirements

Care Management for CHSP Providers

▪ Goals of care management in CHSP
▪ Roles and responsibilities of care management
▪ Reviewing the support plan
▪ No decision about me, without me and other principles of care management
▪ Understanding diversity and cultural safety in care planning
▪ Reablement and restorative care planning
▪ Whose support plan is it anyway?
▪ Understanding consumer directed care for CHSP
▪ Supporting meaningful person-centred goals

Clincial and Care Governance

▪ Clinical issues in aged care
▪ Your role in supporting good clinical care
▪ What is clinical care governance for CHSP providers?
▪ Balancing duty of care with dignity of risk
▪ Making professional referrals
▪ Identifying and supporting vulnerable clients at risk
▪ Risk management in community care
▪ Incident management
▪ Working together as a team with other care providers

About the Facilitator:

Jane Floyd is based in Sydney and holds post graduate qualifications in Commerce, Marketing, Management, Public Relations, Communication Management and Government Administration. Jane is a qualified Internal Auditor with more than 20 years’ experience in health, home and community care. Jane is an experienced non-executive director on health and aged care boards.
Jane has been employed by LASA for almost three years, providing specialist advice and consultation services to home and community care providers on a range of business needs. These include organisational and clinical governance, customer experience reviews, change management, quality performance reviews, training and development, risk and compliance, strategic planning, business performance and assisting providers respond to non-compliance audits and sanctions.


The session is interactive, utilising zoom and involving breakout sessions, as such participants must to be logged in 1-person per device and be able to use the camera and microphone. The interactivity provides participants with ample opportunities for questions and answers and will ensure you leave the course equipped with advanced knowledge and skills, which you can immediately apply in the workplace. If you have any questions about this workshop or cannot meet the above requirements, please contact LASA Events before purchasing.  Participants who join on the day that cannot meet these requirements will not be able to participate in the session and refunds cannot be guaranteed.

Who Should attend?

Managers new to the CHSP, support coordinators, team leaders, quality managers, those responsible for customer care

Dates & Times:

Monday 22 August 2022
9:00am- 1:00pm AEST
Click here to Register

Registration per session date:

ACCPA  Members: $495 Inc GST
Non Member: $660 Inc GST