Through its innovAGEING network—Australia’s innovation network for the age services sector—LASA maintains a systematic view on the factors that shape innovation outcomes. We are committed to facilitating an innovation infrastructure that holistically stewards our sector’s innovation process through the interplay between:

    Organisational change


    Technology Enablement

    Service and experience design

    Government policy

    Market positioning

    Strategy and finance


    Education and training

    In short, when moving from ideas to tangible impact, the future of age services innovation isn’t just solely defined by technology, design, or commercial imperatives alone. As such, this one-day Forum seeks to highlight the rich and vibrant approaches currently happening in our sector, and help you connect the many pathways and disciplines to activate and strengthen your organisation’s ability to innovate and solve real-world problems. The Age Services Innovation Forum is designed for all with an interest in age services innovation, primarily for those involved in organisational transformation, digital adoption, and service design and delivery in relation to sector ongoing reforms and changes.

    Forum Speakers



    Time (AEDT)Session TitleSpeaker

    9.30am – 10.30am

    Check In & Introductory Video
    10.30am – 10.35amOpening & WelcomeMC – Merlin Kong, Interim Director Centre for Workforce Development and Innovation, LASA
    10.35am – 10.37amA Word from our Sponsor 
    10.40am – 11.05amThe ECH Care Hotel—Business Model Innovation for Elders Living IndependentlyDr David Panter, Chief Executive, ECH Inc

    11.08am – 11.33am


    Sustainable Aged Care: Scaling Customer-Centric Services Through Design Innovation


    Melissa Argent, CEO, Rockpool Residential Aged Care
    11.36am – 12.01pm‘Circuit breaker’: Creating Critical Interim Support Program for Elders Unable to Access Age ServicesDr Amber Mills, Senior Research Fellow, Brotherhood of St Laurence
    12.01pm – 12.27pm

    Virtual Break

    12.30pm – 12.55pm


    Director Competency Requirements for a Sector Entering a New Age


    Fi Mercer, CEO and Founder, Governance Evaluator
    12.58pm – 1.23pmIntergenerational Innovation: Caring Better Through Timeless PlayNadene Lee, CEO Playgroup NSW

    1.26pm –   1.51pm


    Where to From Here: Technology in the Age Services Reform LandscapeNicki Doyle, Partner, KPMG Australia
    Paul Grundy,
    Director of Tech Strategy,
    KPMG Australia
    1.53pm – 2.15pm

    Virtual Break

    2.18pm – 2.43pm


    Technology Enablement: The Future of Home Care Models NowSimon Lockyer, Founder and CEO, Five Good Friends
    2.46pm – 3.11pm

    Neither Science Fiction nor Scary: Using Real-time Data to Deliver Better Care


    Kerri Rivett, CEO, Royal Freemasons
    Luke Benson,
    Systems and Technology Lead, Blue Bike Solutions
    3.14pm – 3.39pmFrom One Sector Reform to Another: How Banking and Age Services Can Learn from Each Other

    Belinda Hegarty
    Head of Strategy and Insights,
    CommBank Health

    Kerryn Saward
    Commercial Transactions and Growth

    3.42pm – 4.07pmInnovating for the Long View: Vision, Courage and Alignment Dr Anna Barker,
    Executive Director, Research and Innovation, Silver Chain
    4.07pm – 4.10pm

    Forum Close & Networking Time

    Delegates will be able to remain on the platform to network or watch recordings



    Each delegate will require their own individual registration and will receive a unique login to the online portal which is only valid for use on one device at a time. The online conference platform is simple to use and allows you to access presentations, one to one meetings, and connect with your colleagues in the meeting hub. There will also be live support available for the duration of the forum should you have any questions.

    Proudly Supported By:

    innovAGEING is an Australian Government funded initiative.
    innovAGEING is jointly supported by our Foundation Partners, Commonwealth Bank and KPMG Australia, and our Gold Partner, Pluss Communities.