The LASA Retirement Village Manager of the Year Award aims to promote and recognise excellence across the senior’s housing and retirement living industry. This award celebrates the passion and achievements of those individuals who continually maintain high standards in customer service, sales and marketing, complaints and dispute resolution and robust operational management processes across their retirement community. The award will also highlight the important role that retirement communities play in providing affordable, age appropriate housing and vibrant social and community services for senior Australians. The Retirement Village Manager of the Year Presentation was streamed online on Thursday 10 June 2021. To view the presentation please press play below
Retirement Village Manager of the Award Finalists 2021
Nikki Dhawan – Bethanie Warwick & Joondanna, WA
Nikki manages two villages – at Warwick and Joondanna – and has made significant positive changes to five Bethanie sites since joining the company in 2015. With a knack for cultivating connections, Nikki knows that keeping residents connected to the external community is fundamental to maintaining their independence. Before Nikki came along, the Warwick and Joondanna sites lacked a sense of community and residents were not engaged and felt unheard.
Lyn Ferguson – Bethanie Group Elanora, WA
Lyn fosters a culture of mateship, unity and selfless care for residents at Bethanie Elanora. While operating on a restricted budget, Lyn’s creativity and energy delivers meaningful and wholesome experiences for her residents. She prides herself on being able to “get on with the job” while giving priority to the Elanora community’s safety, happiness and comfort. She began with Bethanie as a personal assistant in 2004 and became Manager in 2011. She is modest, selfless and a vital member of the wider Bethanie community.
Stephen Pether – Bolton Clarke Rowes Bay Retirement Village Manager, QLD
Colleagues describe Stephen as a warm, enthusiastic and engaged village manager who takes a genuine interest in residents’ needs, from the sales process through to becoming part of the Rowes Bay community. He is proactive and often works on weekends and holidays to create a genuinely caring and supportive community. Stephen is held in high regard by his colleagues, residents and the wider community and has fostered excellent relationships with stakeholders including the local council, clubs and organisations.
Julie Renshaw – Long Khanh Lake Front Village, Toukley, NSW
After years in banking and retail, Julie’s aged care career began in diversional therapy prior to managing her first village. Julie is Manager of the 100-home Long Khanh Lake Front Village at Canton Beach, which is part of RSL LifeCare. The village provides serviced apartments and independent living units which, as Julie says, “enrich the lives of veterans and seniors and create connected, supportive and vibrant communities”.